Identity Theft
Our guide can help your business to keep its identity safe and out of the hands of fraudsters.
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Share with care
Think about what you share in person and online as fraudsters like to search anywhere to find details they can use.
Don’t share any banking or payment details on social media.
Go paper free
Fraudsters can look anywhere to try to find business or banking details. So think about what you throw away.
To cut down on paper, get bank and credit statements online.
If you don’t want to go paper free, file your business and banking details away or destroy them.
Cancel lost cards or documents
If you lose a card or an important document then you should cancel it right away.
Contact us to cancel a card.
Check your credit rating
To find out if credit checks have been made in your business name, sign up to a trusted credit agency. They can tell you about your rating and find out if anything odd has taken place.
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At first, it can be hard to tell if your business identity has been stolen. But if you believe it has been, contact us right away and we’ll secure your bank account.
If a website your firm uses has been hacked, find out if any of your details have been stolen. The website should let you know if this has happened. But if you don’t hear anything, contact them to find out.
Other steps you can take are to:
- Change your passwords and security questions - This will help to stop anyone from using your account or guessing the answers.
- Check your accounts - If a site is hacked, make sure nobody has used it or changed your details.
- Tell other sites - If your firm’s details are on other sites tell them about the theft.
- Contact Action Fraud - They can help you to report a crime or give general advice. Action Fraud collects data from across the UK to help banks and other businesses combat fraud.
- Register with CIFAS - They can help to protect you and stop fraudsters from using your details to apply for products or services in your name.
Lloyds Bank will never ask you to:
- Share account details like user ID, password and memorable information.
- Tell us the security number for Telephone Banking.
- Tell us the PIN code or expiry date of your business bank card.
- Move money to another account
Important legal information
Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278. Telephone: 020 7626 1500
Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.
Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.