
Invoice scams
Find out how to avoid invoice scams when you use your business account.
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Double-check any changes
If a business you pay changes their payment details or sends an invoice out of the blue, call them back to double-check. Call your single point of contact (SPOC) if you have one. Or use a number you trust, not one from an email or invoice.
Fraudsters are hoping that you pay without checking. If this happens, it’s very hard to get the money back.Set up a SPOC
A SPOC is a person or team you can talk to at another firm who can confirm an invoice or changes to details.
If your business sets one up, it will make it easier to double-check things and help to avoid invoice scams. -
Train your staff
Make sure your staff know about this type of fraud and how to avoid it.
Clearly write down a system that covers how to deal with invoices and changes to details.
Keep this document close at hand so it’s easy to find and follow.
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Important legal information
Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278. Telephone: 020 7626 1500
Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.
Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.