New Scam Code

When you use your business bank account you need to stay safe and secure. This new code will help to protect your business from scams and give you the chance of a fraud refund.

Business code of conduct

Fraudsters can pretend to be someone you trust, or offer fake goods and services to try and scam your business.

We’ll do as much as we can to protect you and reduce scams while you make genuine payments online. But you also need to take care.

To help you stay safe online, follow the code of conduct below. This code will help to protect your business from scams and give you the chance of a refund.

Pay attention to our warnings

Our security systems help us to fight fraud. We can use them to warn you about a scam before you make a payment and when you:

Set up a new payee.
Amend an existing payee.

If you get a warning, make sure you take suitable action to protect your payment.

We may not refund your money back if you ignore a warning and fail to act.

Double check your payment Double check your payment expandable section
What to look out for

Before you make a payment from your business account, you need to double-check all the details to make sure:

You pay the right person or company.

That the goods or services you want are genuine.

Any investments are with a genuine company.

Don't just rely on an email, text message or a caller ringing to give you the correct name, account number and sort code.

To double-check, call back on a number you trust, not one from a message or a call.

By doing this, you’ll help to protect your business from scams, and your right to a refund.

Use your own payment measures

If you run a small firm or a charity, then you should have measures in place for how to approve a payment.

Use these at all times as they can help you to avoid a scam.

If you don’t use them and lose money to a scam, your business may not get a refund.
Refunds Refunds expandable section

If you follow the code, it not only helps your business to stay safe from scams but it gives your business the chance of a refund.

We look at all cases of fraud to make sure a payment was made fairly and with care. We can then decide on a refund for any money your business may have lost.

We won’t give a refund if your business does something dishonest or careless that helps a scam to take place.
Test your knowledge Knowledge check- take the test expandable section

Would we call to tell you to move money to another account?
Yes

No

That's wrong!

We’ll never get in touch and ask you to move money to another account. Only a fraudster would do this. If you get a call like this, hang up the phone. Use our top tips for advice on how to avoid scam calls.

That's right!

We’d never call and ask you to move money to another account – not even to secure an account.

Would we message with a link to a log on page or application form?
Yes

No

That's wrong!

We’d never message with a link to a log on page or application form. Visit our scam messages page for top tips.

That's right!

We’d never message with a link to a log on page or application form.

Would we call from the number on the back of your bank card?
Yes

No

That's wrong!

We’d never call from the number on the back of your bank card. Fraudsters can tell you to check this number to pretend it’s us calling. They can copy any of our telephone numbers to look genuine on your caller ID. If you get a call like this, hang up.

That's right!

We’d never call from the number on the back of your card. Fraudsters can tell you to check this number to convince you it’s a genuine call and they can copy any of our telephone numbers to look genuine on your caller ID. If in doubt, hang up.

Lloyds Bank will never ask you to:

Share account details like user ID, password and memorable information.
Tell us the security number for Telephone Banking.
Tell us the PIN code or expiry date of your business bank card.
Move money to another account

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278. Telephone: 020 7626 1500

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.

Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.