Due to the challenging times we’re all experiencing, we’re dealing with a much higher number of calls from customers than normal.

So that our colleagues can help customers most in need, some Telephone Banking services are temporarily unavailable. Find out more.

 

FAQs – Business Mobile Banking

Take a look at our frequently asked questions to help you find simple answers to the most common queries about the business mobile app. 

Just select the section you need help with below.

Getting started

Logging in and out

Features within the app

Getting started

Logging in and out

Features within the app

  • Yes, the app is very secure. You can find out more in our security section.

  • We take your online security seriously, that’s why we use state-of-the-art anti-fraud systems to identify any unusual activity. We also give you peace of mind with our online fraud guarantee.

    We guarantee to refund your money in the unlikely event you experience fraud with our Online for Business Internet Banking service – as long as you've been careful, for example, by taking reasonable steps to keep your security information safe. We protect you with safeguards that meet industry standards.


    All banking data sent between the app and the bank is securely encrypted. However, you should still take precautions to help keep your data secure, such as:

    • Never share your logon details with anybody. If you want to give someone else access to your accounts, set up delegate access for them (full access or view only)
    • Never respond to emails that ask you to supply your logon details. These are known as phishing emails. We would never ask you to supply your logon details
    • Keep your mobile operating system up to date to ensure you have the latest security enhancements
    • Always enable your mobile phone's security lock or passcode
    • Switch off Bluetooth when you’re not using it
    • Don't accept or open any apps or MMS messages from unknown senders
    • Check and install any software your mobile device provider offers to protect you from online viruses and other hazards
    • Treat the security of your mobile device in the same way as you’d treat the security of a PC.
  • If you lose your mobile phone, no-one can log on to your account without your Memorable Information, but you should call us immediately on 0345 300 0116 or Textphone 0345 300 2280 (open 7am to 10pm Monday to Friday and 8am to 6pm Saturday and Sunday).

  • Call us immediately on +44 1733 232 030. We’re available from 7am to 10pm Monday to Friday and 8am to 6pm Saturday and Sunday.

    If you have problems with speech or hearing you can contact us using a textphone from a landline on 0345 300 2280 (or +44 1733 347 515 from outside the UK). We’re available from 7am to 10pm Monday to Friday and 8am to 6pm Saturday and Sunday.

  • “Jailbreaking” or “rooting” means removing safeguards from a phone, so a wider range of apps can be installed – including unofficial ones. When a device has been jailbroken or rooted, it makes it easier to install apps that haven't been properly screened for malware, leaving the device vulnerable to fraudulent attacks. To keep our customers' personal information safe and secure, we don't allow jailbroken or rooted devices to access the app. If you decide to reset your phone to its original manufacturer settings, you should then be able to start using the new app.

  • If you lose your mobile phone no-one can log on to your account without your Memorable Information, but you should call us immediately on 0345 300 0116 or Textphone 0345 300 2280 (open 7am to 10pm Monday to Friday and 8am to 6pm Saturday and Sunday).

  • Yes, you can make payments to existing payees without your card and card reader. New recipients will need to be set up via Online Banking with your card and card reader.

  • Yes. The app is compatible with standard device screen readers to help you use both Mobile Banking and the branch and ATM locator if you are sight-impaired. To use a screen reader, you'll need to enable the accessibility options in your device settings.

  • You can quickly and easily look through several years of both current and savings accounts transactions.

  • The app doesn't currently enable you to set up or amend standing orders, while Direct Debits can only be set up by the person or organisation you’re paying. Please visit the desktop site to set up or amend standing orders.

  • Yes, depending on your level of access, you can cancel standing orders set up on your accounts if you are registered for Mobile Banking. On the account details screen, select the ‘Standing orders’ tab, find the standing order you want to stop and tap ‘delete’.

  • Pending debit card transactions are transactions that have been authorised for payment, but which haven’t been taken from your account balance. Pending paid-in cheques are cheques which have been received by us but which are not yet available to spend.

  • Yes, depending on your level of access, you can cancel Direct Debits set up on your accounts if you are registered for Mobile Banking. On the account details screen, select the ‘Direct Debits’ tab, find the Direct Debit you want to stop and tap ‘Cancel’. Check the details carefully and be sure you really want to cancel a Direct Debit before confirming. Once it’s cancelled, you can only set it up again by contacting the company you’re paying and completing a new Direct Debit instruction.

    If you’re cancelling a regular payment, it’s possible that the next payment will still be made even when you’ve cancelled it. This depends on when the next payment is due to be processed. You’ll see a message to let you know if this applies.

We don’t charge you for Mobile Banking but your mobile operator may charge you for certain services such as downloading or using the app, so please check with them. You will need a smartphone running iOS or Android. The app is not compatible with some older versions of the operating systems – check the App Store or Google Play for more details. Internet Banking registration required. Services may be affected by phone signal and functionality. Use of Mobile Banking is subject to our Business Internet Banking Terms and Conditions.

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278. Telephone: 020 7626 1500

Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.