Change who can access your accounts

Your mandate is the set of rules that tell the bank:

• who is allowed to manage your account (your signatories) and
• how decisions are approved (for example, whether one or two people need to sign).

Think of it as the “instructions” your organisation gives the bank on how your account should be run.

A signatory is a person you’ve authorised to:

• make payments, like signing cheques
• approve transactions
• manage your account on behalf of your organisation.

Mandate variation means changing your existing account instructions.

You might need to do this if you want to:

• add a new full or limited power signatory 
• add a person who is not a signatory (e.g. beneficial owner)
• remove someone who has left your organisation
• change how many people need to sign to approve  payments.

Full Access Users in Online for Business can view all the full and limited power signatories on your account, as well as anyone with online banking access.

Someone who is not a signatory and does not have online banking access (such as a beneficial owner or trustee) will not be listed.

Log in to Online for Business

If you see the new look, use these steps

1. Go to ‘Manage your business’, or in the app select ‘Profile and Settings’.

If you don’t see the new look, use these steps

1. Go to ‘Admin’, or in the app select ‘Profile and Settings’.
   

Then follow these steps

   2. Under the ‘Your business’ tab, select ‘Manage your people and controls’.

   3. The next screen will list all the signatories and their online banking user level.

If you see the message ‘You need full access to view this page’, it means you don’t have Full Access User permissions. 

Only a Full Access User can change another user’s online banking access, and any changes must be approved in line with your mandate. 

To find out who in your business has Full Access User permissions log into Online for Business.

If you see the new look, use these steps

1. Go to ‘Manage your business’, or in the app select ‘Profile and Settings’.

If you don’t see the new look, use these steps

1. Go to ‘Admin’, or in the app select ‘Profile and Settings’.

Then follow these steps

  2. Under the ‘Your business’ tab, select ‘Manage your people and controls’ 

  3. The next screen will list all the signatories and their online banking user level.

  4. To change an existing user’s permissions or access level, select 'Manage' next to their name and follow the on-screen instructions.

If there are no Full Access Users on the account and you need to amend the user level of an existing Online for Business user, you’ll need to complete form 12628 (PDF, 174KB) and return it by post to the address shown on the form.

To avoid delays, please complete the form on your computer before printing it. If you fill it in by hand, please use a black pen only. 

The quickest way to add a new person is in Online for Business. 

You’ll need: 

• your mobile phone or card reader to approve the request
• the new person's name, email address and mobile number
• details of anyone else who needs to approve the request.

If the person you are adding or one of your approvers:

• does not have an email address
• does not have a UK mobile phone
• or their phone cannot receive SMS text messages;

Go to the ‘Tell us what you'd like to do’ section above, and we'll direct you to the best way to complete your request.

A Full Access User can view all listed signatories by logging in to Online for Business.

If you see the new look, use these steps

1. From the account screen, select ‘Manage your business’, or in the app choose ‘Profile and Settings’.

If you don’t see the new look, use these steps

1. From the account screen, select ‘Admin’, or in the app choose ‘Profile and Settings’.

Then follow these steps

  2. Under the ‘Your business’ tab, select ‘Manage your people and controls’. Here you can view both full and limited signatories.

  3. To view your account rules – including how to make changes or remove people – select the ‘Business signing rules’ tab. You can also see how many full signatories are required to approve access rights under ‘Other tasks’.

  If you see a message ‘You need full access to view this page’, you aren’t a Full Access User.

If signatories are no longer able to approve changes, please refer to our board resolution requirements.

Approvers are sent a link by email and a code by text message to their UK mobile phone, to approve the request. They don’t need access to Online for Business.

If one of your approvers:

• does not have an email address
• does not have a UK mobile phone
• or their phone cannot receive SMS text messages;

Go to the ‘Tell us what you'd like to do’ section above, and we'll direct you to the best way to complete your request.

Full Access Users can manage who can make and approve payments within Online for Business. Find out how to amend payment control.

If your business changes its name, please let us know in writing.

Make sure your letter includes:

• Your sort code and account number
• Your current business name and the new business name
• The date the change takes effect
• Confirmation from Companies House, if you’re a limited company
• Your organisation’s current nature of business and the new nature of business

The letter must be signed in line with your account mandate. You can view who is on your mandate and business signing rules in online banking. 

Post your request to: 

Lloyds Bank 

Business Banking

The Green Building

Kirkstall Road

Leeds LS78 1LB
 

You can find out how to change your business address and you can update your business contact details.

Go to the ‘Tell us what you'd like to do’ section above, and we'll direct you to the best way to complete your request.

If you are a Corporate customer with business turnover of more than £25 million email commercialclientservicing@lloydsbanking.com adding ‘Mandate query’ in the subject line of your email. We will send you the forms to complete.

If your business turnover is more than £25 million email commercialclientservicing@lloydsbanking.com adding ‘Mandate query’ in the subject line of your email.  We will send you the forms to complete.