Watch out for scams

If you think you’ve fallen for a scam or someone knows your details, contact us.

Contact us now

Train your staff about fraud

You can help to protect your business by training your staff about fraud. Once they know what to look out for, they can spot a scam and take action.

To start, you’ll need a:

  • Source of info - Our Fraud Hub has lots of content on how to spot and avoid scams.
  • Learning plan - Give your staff time to read about fraud and try to keep up-to-date with the latest scams. 

You can also visit sites like Take Five and Action Fraud to get more info on fraud and how to protect your business.

Find out more from Take Five

Find out more from Action Fraud

  • If you use computers and other devices at work then you need to protect them against fraud.

    Write out a simple fraud policy that your staff can follow. It should cover things like:

    • Usage - How work devices should be used.
    • Downloads - When it’s safe or not to download, and how to do it.
    • Links - When it’s safe or not to click on a link.

    To back-up your policy, your devices need to have the latest software so they’re safe to use. Each device should have:

    • Anti-fraud software - Install web or email filtering. You can also restrict the use of memory sticks and have risk alerts when using work devices.
    • Anti-virus software - Make sure all your devices are protected with up-to-date software.

    The last thing you need is to use strong passwords for devices and accounts.

    Pick three random words that aren’t personal to you or the business. You can also use numbers, as long as they’re not in order, like 1234.

    Only you and your staff should know a password.

  • Members of staff can commit fraud. But you can take these steps to help reduce this problem.

    Use checks when hiring staff

    Keep your hiring process up to date.

    Use proper background checks for any new staff that join.

    Have a data security policy

    Regularly check who can use your systems and view important or sensitive data.

    You could have senior staff oversee any important actions.

    Double-check all payments

    Have at least one member of staff check and approve every payment that needs to be made.

    Allow problems to be reported

    Let your staff know they can report any wrongdoing at work in confidence, without fear of losing their job. This is often known as ‘whistleblowing’.

    Have zero tolerance for fraud

    Think about how you want to deal with fraud at work.

    Your business should have zero tolerance for it.

    Make it clear to all your staff that this is the case.

  • That’s correct – Staff who have a bank card, or log on details, should learn their PIN, password and other vital details without writing them down. This helps to stop others from using them.

    That’s incorrect – It’s better to memorise banking details than to write them down to avoid others using them.

    That’s incorrect – If anyone you work or live with knows your banking details, change them right away.

    That’s correct  - You should keep your banking details to yourself. If possible, it’s best to memorise these than to write them down.

    We’d never ask you to share your Internet Banking password. Only fraudsters do this.

    That’s correct, we’d never ask you to share your Internet Banking password under any circumstances.

Protecting bank details

Staff who have a bank card, or log on details, should learn their PIN, password and other vital details without writing them down. This helps to stop others from using them.

Put cash in the bank

If your business deals with cash, make sure most of it is kept in the bank and not at work.

Check your cheques

If your business uses a cheque book, make sure it's kept in a safe place at work. 

Keep a note of each cheque that’s used and look at the account to make sure it was cashed properly. This helps to know how much has been spent and how many cheques are left.

Lloyds Bank will never ask you to:

  • Share account details like user ID, password and memorable information.
  • Tell us the security number for Telephone Banking.
  • Tell us the PIN code or expiry date of your business bank card.
  • Move money to another account.

Previous topic

Next topic

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278. Telephone: 020 7626 1500

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.

Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.