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Having problems logging on?

If you are having problems logging on to Business Internet Banking, use our handy guide to check your card reader is working or follow the steps to reset your details.

How can I tell if my card reader is working?

Or select an option below:

I’ve forgotten my logon details

I’ve forgotten my User ID
I’ve forgotten my password

I’m having problems with my card

Did you know you can use either an authentication card or your Business Debit Card with your card reader?
I’ve locked or forgotten my PIN
I’ve lost my card

My card reader isn’t working/I’ve lost my card reader

How can I tell if my card reader isn’t working?
I need a replacement card reader