Message us in our app

Message us in our app

Log on to our app, select Support and then Message us 24/7 to get help.

If you don't have our app download it today to chat to us.

How to message us

What would you like to contact us about?

Visiting us in branch

If you do need to visit us in branch, please check our branch finder page for the latest opening hours before you visit. 

Can we save you a trip? There are lots of ways to stay on top of your money that don’t involve going to a branch:

  • On our app or Internet Banking – to stay on top of payments, you can manage direct debits and standing orders, pay a bill or person and even pay in a cheque on our app (up to £1,000 per cheque and £2,000 in total per day).
  • Check your balance – you can check your balance online, by phoning telephone banking and using our automated service or at an ATM. 
  • Planning a move? To keep your moving plans moving, you can calculate your borrowing online, as well as speak to a Mortgage Adviser over video or phone.
  • Need to manage your overdraft? Visit our overdraft hub.
  • Applying for a loan? More information about loans.
  • Need a home insurance quote? Visit our home insurance hub.

Don’t forget, you can also bank at your local Post Office. You can check your balance, take money out and pay cash or cheques into your current account.

If you'd like to talk to us about a query or complaint, we’re here if you have concerns.

Learn more about our complaints process

Our travel products can help make your trip abroad easier and may save you money.

Learn more about our travel services

Order travel money online

Travel money queries

Contact us about travel queries

Service

Phoning from the UK

Phoning from overseas

Opening hours

Service

Help with an online travel money order

Phoning from the UK

Phoning from overseas

N/A

Opening hours

Lines are open 8am – 8pm, seven days a week, and closed on Bank Holidays.
Not all Telephone Banking services are available 24 hours a day, seven days a week.

Service

Lost and stolen travellers cheques

Phoning from the UK

Phoning from overseas

Opening hours

24 hours a day

Service

Visa debit cards lost or stolen overseas

Phoning from the UK

Phoning from overseas

Opening hours

24 hours a day

Service

Visa debit card PIN declined or transactions you don’t recognise

Phoning from the UK

Phoning from overseas

+44 173 334 7007

(calls are charged according to the telephone service provider’s published tariff)

Opening hours

24 hours a day

Service

Lost or stolen credit cards

Phoning from the UK

Phoning from overseas

Opening hours

24 hours a day

Service

Emergency cash abroad (this depends on availability of funds in your account)

Phoning from the UK

Phoning from overseas

Opening hours

24 hours, seven days a week

Contact us about bank account queries

Type of query

Phoning from the UK

Phoning from overseas

Opening hours

Type of query

Bank account enquiries

Phoning from the UK

Phoning from overseas

Opening hours

8am – 8pm, seven days a week
Closed on Bank Holidays

Type of query

Overdraft referrals

Phoning from the UK

Phoning from overseas

Opening hours

Lines are open 9am – 6pm Monday – Saturday, and closed on Bank Holidays.
Not all Telephone Banking services are available 24 hours a day, seven days a week.

Type of query

Recent application enquiries

Phoning from the UK

Phoning from overseas

Opening hours

8am – 8pm, seven days a week, and closed on Bank Holidays.
Not all Telephone Banking services are available 24 hours a day, seven days a week.

Packaged Bank Account (PBA)

If you have a Packaged Bank Account with us and have a query about one of the benefits that come with it (including travel insurance and breakdown cover) call us on:

Contact us about bank account queries

Type of packaged bank accounts

Phoning from the UK

Type of packaged bank accounts

Select Account

Phoning from the UK

Type of packaged bank accounts

Silver Account

Phoning from the UK

Type of packaged bank accounts

Gold Account

Phoning from the UK

Type of packaged bank accounts

Platinum Account

Phoning from the UK

Type of packaged bank accounts

Premier Account

Phoning from the UK

Lines are open 24/7.
Not all Telephone Banking services are available 24 hours a day, seven days a week.  Please speak to an advisor for more information.

We understand the loss of a loved one brings difficult times. We're here to help you.

Visit our bereavement support hub

Contact us about bank account queries

Type of query

Phoning from the UK

Phoning from overseas

Opening hours

Type of query

Arrange a branch appointment

Phoning from the UK

Phoning from overseas

Opening hours

8am - 8pm
7 days a week

If you can't find your card, there's no need to worry.

Whether it's been lost or stolen, let us know through our Mobile Banking app or Internet Banking. It's safe, secure and saves you a call.

How to report your card guide 

Contact us about car insurance queries

Type of query

Phoning from the UK

Phoning from overseas

Opening hours

Type of query

Report your card lost or stolen

Phoning from the UK

Phoning from overseas

Opening hours

24 hours
7 days a week

Contact us about car insurance queries

Type of query

Phoning from the UK

Phoning from overseas

Opening hours

Type of query

Car insurance quotes and sales

Phoning from the UK

Phoning from overseas

Opening hours

Monday-Friday 8am-8pm

Saturday 8am-6pm

Sunday 10am-4pm

Bank Holidays 9am-5pm.

 

Calls and online sessions may be monitored and recorded.

Type of query

Customer services; including car insurance policy changes

Phoning from the UK

Phoning from overseas

Opening hours

Monday-Friday 8am-8pm

Saturday 8am-6pm

Sunday 10am-4pm

Bank Holidays 9am-5pm.

 

Calls and online sessions may be monitored and recorded.

Type of query

Make a claim

Phoning from the UK

Phoning from overseas

Opening hours

24 hours,
7 days a week

Type of query

Motor Legal Protection Claims

Phoning from the UK

Phoning from overseas

Opening hours

24 hours,
7 days a week

Type of query

Windscreen Repair Cover

Phoning from the UK

Phoning from overseas

Opening hours

24 hours,
7 days a week

Type of query

RAC Breakdown Cover

Phoning from the UK

Phoning from overseas

Opening hours

24 hours,
7 days a week

Type of query

Keycare Cover

Phoning from the UK

Phoning from overseas

Opening hours

Mon - Fri 8am-9pm
Sat 9am-3pm.

Contact us about credit card queries

Type of query

Phoning from the UK

Phoning from overseas

Opening hours

Type of query

Lost or stolen card

Phoning from the UK

Phoning from overseas

Opening hours

24 hours a day

Type of query

Credit card enquiries

Phoning from the UK

Phoning from overseas

Opening hours

8am – 8pm, 7 days a week
Closed on Bank Holidays

Type of query

Recent application enquiries

Phoning from the UK

Phoning from overseas

N/A

Opening hours

Mon-Fri 9am-5pm

Type of query

Textphone – Customer service (if you have problems with speech or are deaf)

Phoning from the UK

Phoning from overseas

Opening hours

You can call us using Relay UK if you have a hearing or speech impairment.

There's more information on the Relay UK help pages.

Sign Video services are also available if you’re Deaf and use British Sign Language.

Type of query

Balance Transfer

Phoning from the UK

Phoning from overseas

Opening hours

Lines are open 8am – 8pm, seven days a week, and closed on Bank Holidays.
Not all Telephone Banking services are available 24 hours a day, seven days a week.

Type of query

Payment Protection Cover Claims

Phoning from the UK

Phoning from overseas

N/A

Opening hours

Mon-Fri 9am-5pm
Sat 9am-2pm

Type of query

Lloyds Bank Private Banking

Phoning from the UK

Phoning from overseas

N/A

Opening hours

8am – 8pm, seven days a week, and closed on Bank Holidays.
Not all Telephone Banking services are available 24 hours a day, seven days a week.

Type of query

Holiday Money Hotline

Phoning from the UK

Phoning from overseas

N/A

Opening hours

Mon-Fri, 8am-10pm
Sat and Sun 10am-8pm

Customer Solutions Rectifications

Please contact us for any queries in relation to a Redress letter you have received with the reference beginning with ERT or SWRT.

Contact us about savings account queries

Reference starts with:

UK callers

International callers

Opening Hours

Reference starts with:

ERT/SWRT/CRT:

UK callers

International callers

Opening Hours

Mon - Fri 9am –4pm

You can also email:

bristolcustomersolutions@lloydsbanking.com

ERT Letter Reference
Customer Solutions
PO Box 24165
69 Morrison Street 
EDINBURGH 
EH3 1HD

CRT/SWRT Letter Reference
Customer Solutions
PO Box 24183
69 Morrison Street 
EDINBURGH 
EH3 1JA

WRT/GRT Letter Reference:
Customer Solutions
Wealth/GI
PO Box 28150
Edinburgh
EH16 9DD

Type of query       

Telephone number

Opening hours

Type of query       

Get a quote

Telephone number

0345 605 0521 to get a quote or switch your home insurance. You can also get a quote online.

Opening hours

Mon-Fri: 8am - 6pm.

Sat: 9am - 1pm.

Type of query       

Pay for your policy

Telephone number

If you received your quote online and have been asked to contact us for payment, please call us on 0345 605 0521.

 

Buying the policy on behalf of someone else? You can still call us. Please just make sure the policy holder is with you when you call

Opening hours

Mon-Fri: 8am - 6pm.

Sat: 9am - 1pm.

Type of query       

Make a claim

Telephone number

Make a new claim or get an update on a claim you’ve made.

0345 604 6705 if your policy starts with HBP.

0345 300 5177 if your policy starts with HAP.

You can also make a claim online.

Opening hours

Mon-Fri: 8am - 6pm.

Sat: 9am - 1pm.

Type of query       

Cancel your policy

Telephone number

0345 604 6705 if your policy starts with HBP.

0345 300 5177 if your policy starts with HAP.

You can also cancel your policy online.

Opening hours

Mon-Fri: 8am - 6pm.

Sat: 9am - 1pm.

Type of query       

Renew your policy

Telephone number

0345 604 6705 if your policy starts with HBP.

0345 300 5177 if your policy starts with HAP.

Opening hours

Mon-Fri: 8am - 6pm.

Sat: 9am - 1pm.

Type of query       

Manage your policy

Telephone number

If you need help with any of the topics below, please call us the relevant phone number.

  • Check something of update your policy
  • Tell us you are moving home
  • Get proof of your insurance
  • Let someone else talk on your behalf.

If your policy starts with HAP, call us on 0345 300 5177.

If your policy starts with HBP, call us on 0345 604 6705.

Opening hours

Mon-Fri: 8am - 6pm.
Sat: 9am - 1pm.

Type of query       

Home Emergency helpline

Telephone number

In case of an emergency, our Home Insurance Emergency helpline is available for all policy holders 24 hours a day on 0345 300 1133.

Opening hours

24 hours a day.

Type of query       

Legal Expenses helpline

Telephone number

If your policy starts with HAP, call: 0345 300 0521.

If your policy starts with HBP, call: 0345 266 6684.

 

Opening hours

24 hours a day.

Type of query       

Concerned about the cost of your home insurance?

Telephone number

We may be able to help.

0345 601 8114.

Opening hours

Mon-Fri: 8am - 6pm.

Sat: 9am - 1pm.

Contact us about bank account queries

Type of query

Phoning from the UK

Phoning from overseas

Opening hours

Type of query

Internet banking

Phoning from the UK

Phoning from overseas

Opening hours

8am – 8pm Monday - Sunday, and closed on Bank Holidays.
Not all Telephone Banking services are available 24 hours a day, seven days a week

Contact us about bank account queries

Type of Query

Telephone number

Opening hours

Type of Query

Share Dealing

Telephone number

0345 606 0560


If you're calling from abroad you can call us on  +44 113 279 7518

Opening hours

Mon-Fri 8am to 9pm
Closed weekends and English Bank Holidays.

Our Web Chat service is available
Monday - Friday 8am to 9pm
Closed weekends.

Type of Query

E – Investments beginning with IL

Telephone number

Opening hours

Monday – Friday 8am to 5pm

Type of Query

Ready-Made Investments beginning with EL

Telephone number

Opening hours

Monday – Friday 9am to 5pm

Type of Query

Investments purchased in branch

Telephone number

For accounts opened in branch:


0345 835 7374

Opening hours

Mon-Fri 8am - 6pm

Contact us about car insurance queries

Type of query

Phoning from the UK

Phoning from overseas

Opening hours

Type of query

Arrange an appointment

Phoning from the UK

Phoning from overseas

Opening hours

Mon – Fri 8am – 8pm
Sat – 8am – 4pm
Closed on Bank Holidays

Contact us about savings account queries

Type of query

Phoning from the UK

Phoning from overseas

Opening hours

Type of query

Savings account enquiries

Phoning from the UK

Phoning from overseas

Opening hours

8am – 8pm, seven days a week
Closed on Bank Holidays

Type of query

Recent application enquiries

Phoning from the UK

Phoning from overseas

Opening hours

24/7 automated service and advisors available Mon-Sun 8am – 8pm, and closed on Bank Holidays. Not all Telephone Banking services are available 24 hours a day, seven days a week.

Type of query

Textphone – Customer service (if you have problems with speech or are deaf)

Phoning from the UK

Phoning from overseas

Opening hours

You can call us using Relay UK if you have a hearing or speech impairment.  If you prefer, you can still contact us by textphone on 0345 300 2281 which will be diverted via the Relay UK service. Our lines are open from 8am – 8pm, 7 days a week, and closed on Bank Holidays.

There's more information on the Relay UK help pages.

SignVideo Services are also available if you’re Deaf and use British Sign Language. 
Not all Telephone Banking services are available 24 hours a day, seven days a week.  Please speak to an advisor for more information.

You should contact us right away if you think you've been scammed. We can then guide you on what to do next.

Contact us about fraud

Visit our fraud hub

I don’t recognise a transaction

Telephone Banking

Contact us about car insurance queries

Type of query

Phoning from the UK

Phoning from overseas

Opening hours

Type of query

Telephone Banking

Phoning from the UK

Phoning from overseas

Opening hours

24/7 automated service
Advisors are available 8am – 8pm, seven days a week, and closed on Bank Holidays

Alternatively, call us direct from your Mobile Banking app. As you’re already securely logged on, there's no need to remember any passwords. Learn more about calling from the app.

Voice ID is a security feature available to Telephone Banking customers. It confirms your identity using your voice. If you’re eligible and hold a bank, savings or credit card account with us, you can set up Voice ID. Learn more about Voice ID.

Contact us about car insurance queries

Type of query

Phoning from the UK

Phoning from overseas

Opening hours

Type of query

Register for Voice ID

Phoning from the UK

Phoning from overseas

Opening hours

24/7 automated service
Advisers are available
8am – 8pm,
seven days a week.

Calls and online sessions may be monitored and recorded. Not all Telephone Banking services are available 24 hours a day, seven days a week. 

SignVideo
 

Business Banking

Contact us about car insurance queries

Type of query

Phoning from the UK

Phoning from overseas

Opening hours

Type of query

Business Banking

Phoning from the UK

Phoning from overseas

Opening hours

Mon-Fri, 8am – 8pm,
Sat 9am – 1pm.

Contact us about bank account queries

Type of query

Phoning from the UK

Phoning from overseas

Opening hours

Type of query

Telephone Banking

For payments or transfers appearing on your statement

Phoning from the UK

Phoning from overseas

Opening hours

24/7 automated service

Advisers are available 8am – 8pm, seven days a week.
Not all Telephone Banking services are available 24 hours a day, seven days a week.

Type of query

Internet Banking

For payment or transfers you are trying to make online

Phoning from the UK

Phoning from overseas

Opening hours

8am - 8pm,
Monday to Sunday.
Not all Telephone Banking services are available 24 hours a day, seven days a week.

Type of query

Telephone number

Opening hours

Type of query

Application queries

Telephone number

Opening hours

Mon-Fri 8.30am-6pm
Saturday 9am-1pm
Sunday - closed.

Type of query

Exisiting customer queries

Telephone number

Opening hours

Mon-Fri 8.30am-6pm
Saturday 9am-1pm
Sunday - closed.

Contact us about bank account queries

Type of query

Phoning from the UK

Phoning from overseas

Opening hours

Type of query

Telephone Banking

For payments or transfers appearing on your statement

Phoning from the UK

Phoning from overseas

Opening hours

24/7 automated service
Advisors are available 8am – 8pm, seven days a week, and closed on Bank Holidays. Not all Telephone Banking services are available 24 hours a day, seven days a week.

Type of query

Internet Banking

For payment or transfers you are trying to make online

Phoning from the UK

Phoning from overseas

Opening hours

8am – 8pm,
Monday to Sunday.
Closed on Bank Holidays.
Not all Telephone Banking services are available 24 hours a day, seven days a week.

Contact us about bank account queries

Type of query

Phoning from the UK

Phoning from overseas

Opening hours

Type of query

Internet Banking

Phoning from the UK

Phoning from overseas

Opening hours

8am – 8pm,
Monday to Sunday.
Closed on Bank Holidays
Not all Telephone Banking services are available 24 hours a day, seven days a week.

Contact us about bank account queries

Type of query

Phoning from the UK

Phoning from overseas

Opening hours

Type of query

Telephone Banking

Phoning from the UK

Phoning from overseas

Opening hours

24/7 automated service
Advisors are available 8am – 8pm, seven days a week, and closed on Bank Holidays.  Not all Telephone Banking services are available 24 hours a day, seven days a week.

0330 123 3890

Option 1: for a new loan or increased borrowing

Option 2: for an outstanding loan application enquiry

Option 3: for a payment protection insurance enquiry

Option 4: for a settlement quote enquiry

Option 5: for a payment holiday

Option 6: for a payment on a loan

For anything else, please hold the line.

Method

Availability

How

Method

Mobile Banking app

Availability

24 hours, 7 days a week

How

Method

Message us

Availability

24 hours, 7 days a week

How

Open our app, select Support and then Message us 24/7. How to message us

Method

Call us

Availability

8am – 8pm, 7 days a week
Closed on Bank Holidays

How

Call from the UK  0345 300 0000

Call  us from overseas +44 1733 347 007 

Write to us

You can write to us to change your address as well. Please send a letter to:

Lloyds Bank
Box 1
BX1 1LT

Please quote the following reference number: P1COA. We will also need your:

  • Name
  • Old and new address
  • Product account or policy number
  • Date of birth
  • Phone number or email address
  • Signature

If you have a product or service with the following parts of the Lloyds Banking Group we'll let them know you've changed your address:

Halifax
Bank of Scotland
MBNA
Lloyds Bank Private Banking

For any insurance set up by us, please contact your provider to update them with your new address. It could affect your policy if you don’t.

Method

Availability

How

Method

Mobile Banking app or Internet Banking

Availability

24 hours, 7 days a week

How

Method

Message us

Availability

24 hours, 7 days a week

How

Open our app, select Support and then Message us 24/7. How to message us

Method

Call us

Availability

8am – 8pm, 7 days a week
Closed on Bank Holidays

How

Call from the UK  0345 300 0000

Call us from overseas +44 1733 347 007

Method

Availability

How

Method

Mobile Banking app or Internet Banking

Availability

24 hours, 7 days a week

How

Method

Message us

Availability

24 hours, 7 days a week

How

Open our app, select Support and then Message us 24/7. How to message us

Method

Call us

Availability

8am – 8pm, 7 days a week
Closed on Bank Holidays

How

Call from the UK  0345 300 0000

Call us from overseas +44 1733 347 007

To change your number over the phone you will need to be registered for Telephone Banking. We will also need to confirm that it's you by asking you for one of the following:
 

  • Telephone Banking security number
  • Telephone Banking password
  • Voice ID.

You can also call via the Mobile Banking app where we will ask you to verify it's you via the app.

Write to us

You can write to us to change your telephone number as well. Please send a letter to:

Lloyds Bank
Box 1
BX1 1LT

Contact us through our app

More support

Support with the cost of living

As living costs rise, keeping on top of your money might be worrying. We can help you manage your payments and provide some useful tips and tools.

Mortgage support

If you're worried about your existing mortgage or recent application, we're here to help. Find out what we can do to support you.

Support with your mortgage