Safe Custody
Our Safe Custody service provides protection for your documents and valuables, and peace of mind for you.
What is Safe Custody?
Safe Custody is a secure storage service, which was offered to customers holding a current account.
You can't deposit new items anymore, but if you're already a member of the service you can still access your items.
Getting your items
Your items are stored at a secure location. We'll deliver them to branch for you if you want to withdraw any items.
Tell us you want to withdraw
Visit your branch and tell them you want to withdraw your item from the Safe Custody service. You'll need to bring ID, and if you have them, your receipt and reference number.
You can choose the date you want to collect your item. If you tell us before 1pm, we can deliver to your branch the next working day. If it's after 1pm, it will take 2 working days.
Fees and charges
The fees for Safe Custody depend on whether the item has intrinsic value – it is valuable because of what it is – or not.
|
Small item |
Medium item |
Large item |
Delivery charge |
|
|---|---|---|---|---|
|
Small item Items with intrinsic value |
Medium item £25 Up to 380 x 280 x 140mm in size and under 15kg in weight. |
Large item £35 More than 380 x 280 x 140 mm and up to 1000 x 800 x 800mm in size and under 15kg in weight. |
Delivery charge £55 Over 1000 x 800 x 800mm in size or 15kg in weight or above.
|
£20 each way.
|
|
Small item Items of no intrinsic value |
Medium item Free |
Large item Free |
Delivery charge Free |
Free |
All charges include VAT.
All fees are charged every 6 months, in January and July, based on the previous 6 months activity.
You can't store new items using this service
Looking for somewhere to store your valuables? A Safe Deposit Box might suit you.
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