We are experiencing a high number of calls at the moment. So that we can support those in the most vulnerable situations, please only call if it is urgent. Remember, you can do most of your banking tasks yourself online, either using our app or through Internet Banking

 

Mortgage Video Appointment: Mortgage advice at a place that suits you

Speaking face-to-face with a dedicated adviser about your mortgage needs can be invaluable, but we know it can be difficult to travel to your local branch at a suitable time. 

That’s why we now offer free Mortgage Video Appointments with our mortgage advisers, giving you the convenience of speaking face-to-face with an expert from wherever suits you.

All you need is a broadband WiFiconnection and a device that supports video conferencing, including a webcam, speakers and microphone.

You can access your Mortgage Video Appointment through any of the following devices:

  • Laptop
  • Desktop
  • Tablet
  • Smartphone (3.5" diagonal screen or larger)

This service works on most up-to-date computers and tablets. You’ll see a message on screen during installation if your internet browser or operating system isn’t compatible. Please ensure that the latest version of your internet browser is installed.

Find out more about our mortgages

Use our mortgage calculator

Mortgage Video Appointment

How do I make an appointment?

You can book a Mortgage Video Appointment from the comfort of your own home with a Lloyds Bank adviser. Or alternatively you can complete an Agreement in Principle online and opt for a Mortgage Video Interview.

To speak to a Mortgage Adviser please call 0345 602 5305Call 0345 602 5305.

Times available are 8am-8pm Monday-Friday, Saturday from 9am-4pm.

What if I still want to visit my branch?

You can still get appointments with our mortgage advisers in your local branch. Simply complete our online form to request an appointment, or call us between 8am-8pm Monday to Friday, and 9am-2pm Saturday (closed on Sundays and Bank Holidays).

Useful links

Find out more about
First time buyer mortgagesabout first time buyer mortgages

Thinking about switching from another lender?
Look at our remortgage deals

For more information about what you need to think about when applying for a mortgage, check out our
Mortgage basics guide

Get advice for buying your first home from
Our guideto buying a home

Calculate how much you could borrow and compare monthly payments with our
Mortgage calculator

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).