What personal information do we have about you?
Find out how to ask for the information Lloyds has about you.
Your right to know what personal information we hold about you
Sharing personal information is part of our daily lives. It's something we do when we shop, phone a business, or use the Internet. The companies and services we use collect this information for many reasons, such as preventing fraud.
You have the right to know what information Lloyds Banking Group holds about you. There are several ways to get a copy of this, depending on what you need.
How do I request my personal information?
Most of the time, you can access what you need without writing to us to ask for it. You can easily view most of the information we hold about you through our mobile app or online banking.
If you need support in finding what you need, you can call us.
If you want to know something specific or have been unable to find the answer to your question, you may want to make a Data Subject Access Request (DSAR) instead.
Do you want specific information?
You may want details for only one of your accounts. For example, you might like copies of your bank account statements. In that case it may be faster to write to one of the following addresses.
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Loans
CCA Section 77 requests for application forms for loans:
PLSC - S77s
PO Box 952
Newcastle Upon Tyne
NE27 9DGCredit cards
CCA Section 78 requests for application forms for credit cards:
Lloyds
Section 78, Credit Card Operations
The Green Building
Leeds
LS78 1LBFor credit card statements:
Lloyds
Copy Statement Team
The Green Building
Leeds
LS78 1LBBank statements
Online banking customers can access their last 5 years’ bank statements by logging in.
Or write to:
Copy Statement Team
Keens House
Anton Mill Road
Andover
SP10 2NQ
Hampshire
UKBereavement
To request information for a deceased customer, please send a written request to the following address:
Lloyds
Bereavement Unit
The Green Building
Leeds
LS78 1LB
Let’s look at the details
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A Data Subject Access Request (or a 'DSAR') is a way for our customers to gain access to all of the information we hold about them. This information may also be referred to as data.
When you make a DSAR we will share this data with you. You can also ask us how we use this data, who it is shared with, and where it came from.
You can make a DSAR in writing or using an online form. It's simple and free, and you will get a response in one calendar month.
For more details, see our privacy notice.
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Complete our online Data Subject Access Request form.
If you would prefer not to use our online form, you can print out and complete a PDF version of the form (133kb) instead. Post it to this address:
Data Subject Access Request Team
Lloyds Banking Group
The Green Building
Kirkstall Road
Leeds
LS78 1LB -
Lloyds Banking Group has up to 1 calendar month from receipt of a request to respond. But where a request is considered complex for example, due to a high volume of data, multiple accounts or products, an unspecified or extensive timeframe, or other factors the response period may be extended to up to 3 calendar months. In such cases, you will be informed of the extension and the reasons for it.
