Soon we’ll be updating our apps

What’s changing?

Apple have now stopped supporting some older device operating system versions, so we need to update our app too. The changes mean your device won’t work with our app soon unless it’s on iOS 12 or above.

The new minimum operating systems you’ll need to be able to use our app will be iOS 12.

Why is this happening?

Apple regularly release operating system updates to fix issues, improve security and add new features. Over time, they stop sending updates for older operating systems, which makes those systems less secure. 

To keep our apps completely secure for you and your money, we can only run our apps on the latest and most secure operating systems.

Can I update my device to a newer operating system version?

Yes! Your device is compatible with a newer version of iOS, so you need to update it to keep using the app.

Before you try to update your device, make sure you back it up. Then you’ll be able to recover anything that might be lost during the update.

Here’s how to check if you can update your device:

  1. Go to Settings > General > Software Update.
  2. Check what version of iOS you have. If it’s anything earlier than iOS 12.0, your device won’t work with our app soon.
  3. If you have an update available, it’s best to run this as soon as possible. Remember to back up your device first. If your device doesn’t have enough storage space to download the update, you can do it using iTunes on a computer instead. Just download iTunes, connect your device with your USB cable and follow the on screen prompts.

What do I do when I’ve updated my device?

After you’ve updated your device, make sure you’ve got the latest version of our app from the Apple App Store. It’s always best to keep your app up to date for security and to access new features.

What happens if I can’t update to the new minimum operating system?

Only our apps are changing, so you’ll still be able to use Internet Banking from a computer or mobile web browser using your normal log on details. 

However, the following services aren’t available in Internet Banking:

Service

What does this mean for me?

Service

Open Banking (Account Aggregation) 

What does this mean for me?

You won’t be able to see your other bank account information in your Lloyds Bank account overview.

 

If you’ve set up Open Banking on another bank’s app, you’ll still be able to view your Lloyds account information that way.

Service

Card Freezes

What does this mean for me?

Any Card Freezes you’ve already set up will stay in place.

 

To change or add a Card Freeze please call us on 0345 602 1997 (+44 1733 347 007 from outside the UK)

Service

PayM (Payments to mobile phones)

What does this mean for me?

You can still use Internet Banking to make online payments.

Service

Change address

What does this mean for me?

If you need to update your address, you can do this:

Service

Digital cheque deposits

What does this mean for me?

You can pay cheques in at your local branch.

Download our Mobile Banking App

Please note: Our Mobile Banking app is supported by devices running iOS or Android. The app is not compatible with some older versions of the operating systems – check the App Store or Google Play for more details.

If your phone has been subjected to unauthorised modifications (e.g. jailbroken or rooted) the app will not be compatible with your device.

Android/Google Play is a trademark of Google LLC. Apple, the Apple logo, Touch ID and Face ID are trademarks of Apple Inc, registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

It may be unlawful to use some Internet and Mobile Banking services in some countries. Please check before you travel. Services may be affected by phone signal and functionality.

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).

We don't charge you for Mobile Banking, but your mobile operator may charge for some services, please check with them. Services may be affected by phone signal and functionality. Personal Internet Banking customers only.  Terms and conditions apply.