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Soon we’ll be updating our app
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You might be able to. If your device is compatible with iOS 14 or above, you’ll need to update it to keep using our app.
Before you try to update your device, make sure you back it up. Then you’ll be able to recover anything that might be lost during the update.
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1. Go to Settings > General > Software Update.
2. Check what iOS software version your device has. If it’s anything below iOS 14.0, your device won’t work with our app soon.
3. It’s best to run any available software updates as soon as possible. Remember to back up your device first. If your device doesn’t have enough storage space to download the update, you can find support on Apple’s website.
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After you’ve updated your device, make sure you’ve got the latest version of our app from the Apple App Store. It’s always best to keep your app up to date for security and to access new features.
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You'll still be able to use Internet Banking from a computer or mobile web browser using your normal logon details.
Some of our app services aren’t available in Internet Banking:
|
Service |
What this means if you can’t access the app |
|---|---|
ServiceNotifications |
What this means if you can’t access the appYou won’t receive any app notifications about your account. This won’t affect any messages we might send you by text message. |
ServiceView PIN |
What this means if you can’t access the appIf you need a new card PIN or a reminder, you can contact us:
|
ServiceView card details |
What this means if you can’t access the appThe only way to view your card details will be on your physical card. |
ServiceDeposit cheque |
What this means if you can’t access the appYou can pay cheques in at your nearest branch. |
ServiceChange address |
What this means if you can’t access the appIf you need to update your address, you can do this:
|
ServiceManage subscriptions |
What this means if you can’t access the appIf you need to check, change or cancel a subscription you can do this:
|
ServiceCard freezes |
What this means if you can’t access the appAny Card freezes you’ve already set up will stay in place. To change or add a Card freeze please call us. |
ServiceGambling freezes |
What this means if you can’t access the appAny Gambling freezes you’ve already set up on your card(s) will stay in place. To change or add a Gambling freeze please call us. |
ServiceOpen Banking (Account Aggregation) |
What this means if you can’t access the appYou won’t be able to see your other bank account information in your Lloyds Bank account overview. If you’ve set up Open Banking on another bank’s app, you’ll still be able to view your Lloyds account information that way. |