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Service availability and planned updates

If you’re experiencing problems with one of our services you can check if we know about any issues, or if we have any planned maintenance. If you’re still having issues with one of our services, you should contact us.

When our services are running normally there could be isolated issues, for example, a single ATM not working or a minor disruption to Internet Banking in the early hours of Sunday morning, when we often carry out maintenance. We apologise for any inconvenience this may cause.

Internet Banking Icon

Internet Banking

Due to planned maintenance some services won’t be available from 01:00 GMT to 03:00 BST on Sunday 26th March.

During this period you will be unable to:

  • View account balances
  • Make transfers between accounts, pay bills or make payments
  • Set up new payments, change or cancel existing payments
  • Set up, change or cancel standing orders or direct debits
  • Apply for new accounts or upgrade existing accounts
  • Apply for a new overdraft facility or amend an existing one

All other services are unaffected.

We’re sorry for any inconvenience and thank you for your patience.

Mobile Icon

Mobile App

Due to planned maintenance some services won’t be available from 01:00 GMT to 03:00 BST on Sunday 26th March.

During this period you will be unable to:

  • View account balances
  • Make transfers between accounts, pay bills or make payments
  • Set up new payments, change or cancel existing payments
  • Set up, change or cancel standing orders or direct debits
  • Apply for new accounts or upgrade existing accounts
  • Apply for a new overdraft facility or amend an existing one

All other services are unaffected.

We’re sorry for any inconvenience and thank you for your patience.

Tablet icon

Tablet App

Due to planned maintenance some services won’t be available from 01:00 GMT to 03:00 BST on Sunday 26th March.

During this period you will be unable to:

  • View account balances
  • Make transfers between accounts, pay bills or make payments
  • Set up new payments, change or cancel existing payments
  • Set up, change or cancel standing orders or direct debits
  • Apply for new accounts or upgrade existing accounts
  • Apply for a new overdraft facility or amend an existing one

All other services are unaffected.

We’re sorry for any inconvenience and thank you for your patience.

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ATMs

  • This service is working normally.
  • There is no planned maintenance.
Debit card icon

Debit cards

  • This service is working normally.
  • There is no planned maintenance.
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Credit cards

  • This service is working normally.
  • There is no planned maintenance.