Add or change your telephone number

How to change your telephone number.

It’s quick and easy

  • Our app is the simplest way to change your telephone phone number.
  • It can be done in just a few short steps.
  • It gives you an extra layer of security when you shop or bank online.

To update your telephone number

  • 1. Go to 'Your profile'

    Log on and select Your profile in the navigation bar at the top of the page.

    2. Select contact details

    Select Change your contact details under Your personal details.

    3. Choose 'Change phone number'

    Select Change phone number under Your contact details.

    4. Update your phone number

    From here, you can add and update your all of your phone numbers.

    You will need to re-enter your password to confirm that it is you.

    5. All done

    That's it, you've updated your phone number. The change will take place immediately.

    Log on now

1. Select 'profile'

Log on and tap the profile icon in the top right hand corner of the app.

2. Update your details

Tap edit next to your phone number and then follow the on-screen commands.

You will be asked to enter your password to confirm it's you.

3. All done

That's it, you've updated your phone number.

  • The quickest way to update your phone number is online, either using our app or Internet Banking.

    If you're not able to use our online services then you can drop into your nearest branch. Or phone us on 0345 300 0000 (+44 1733 347 007 from outside the UK). 8am – 8pm, seven days a week.

    Not all Telephone Banking services are available 24 hours a day, seven days a week.

    To change your number over the phone you will need to be registered for Telephone Banking. We will also need to confirm that it's you by asking you for one of the following:

    • Telephone Banking security number
    • Telephone Banking password
    • Voice ID

    You can also call via the Mobile Banking app where we will ask you to verify it's you via the app.

More Profile & settings help

It is easy to make many changes on your phone or in your internet browser.

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.


Mobile Banking: Mobile Banking is available to Internet Banking customers. We don’t charge you for Internet Banking but your mobile phone provider may charge for some services. Please check with them. Phone signal and functionality may affect services. Terms and conditions apply.

Mobile Banking app: Our app is available to Internet Banking customers with a UK personal account and valid registered phone number. It’s only available to iPhone and Android users. Minimum operating systems apply, so check the App Store or Google Play for details. Our app does not work on jailbroken or rooted devices. You must register your device.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play is a trademark of Google LLC. Terms and conditions apply.