Deaf or hearing loss

Accessible ways to bank

Manage your banking in a way that works for you.

Signly

Read selected pages in British Sign Language (BSL) with on‑screen translations.

Use Signly

SignVideo

Connect to an adviser through a qualified BSL interpreter using video.

Use SignVideo

Relay UK

Make and receive phone calls using text if you have difficulty hearing or speaking.

Use Relay UK

Branch support

Get help in person with accessible appointments and equipment in branch.

Get support in branch

Signly

Watch how to use Signly.

Signly logo

Signly adds BSL translations to selected pages so you can access information more easily.

(34 secs)

  • Turn on Signly to view BSL translations on this site. If a page is not yet translated, you can request a translation. A version is usually added within a week.

    The service is free and provided by qualified sign language interpreters.

BSL SignVideo

Watch how to use SignVideo.

SignVideo logo 

Talk to an adviser through a BSL interpreter using SignVideo. 

(40 secs)

  • You can use SignVideo on your computer, smartphone or tablet. Visit the SignVideo website to download the free app for Android and Apple devices.

    If you use a PC or Mac, you can access the service through SignDirectory.

    Connect now to access the service.

    If this is your first time using SignVideo, you may need to download a one-off Live plugin. The Live plugin enables good video quality and ensures that your calls are secure. Please follow the instructions once you are connected to the Web Access page.

    For troubleshooting and technical guidance, visit the FAQs section of the SignVideo website. Alternatively, email help@signvideo.co.uk.

    For more information, visit the SignVideo website.

  • They can help you with all your banking needs, including:

    • current accounts, saving, share dealing, mortgage and credit card accounts
    • managing your bills and dealing with money worries
    • support if you are concerned about fraud.

    It's free to use and is available 7 days a week, 8am to 6pm.

Relay UK

Learn how Relay UK can help you make and receive calls.

relayuk logo

Using Relay UK

If you are Deaf, hard of hearing or have a speech difficulty, you can contact us using Relay UK.

Dial 18001 followed by the phone number, or use the Relay UK app. 

When calling, opening hours for specialist departments still apply, but main service lines are open 8am to 6pm, 7 days a week.

Visit the Relay UK website

Accessibility and support options

Find more ways to help with your banking with support tailored to your needs.

Support in branch

  • If you have an appointment with us, we can make it easier for you. We can:

    • arrange an interpreter, including BSL, lip speaking or Deafblind interpreting (give us as much notice as you can so we can arrange this for you and confirm your appointment)
    • repay interpreter costs up to £200 per appointment if you bring your own professional interpreter (ask in branch about how to claim this back)
    • offer longer appointments so there is more time to talk things through
    • provide a private and quiet meeting room
    • have support workers attend appointments with you
    • give you time to take paperwork away and come back when ready
    • offer video appointments with a BSL interpreter in some cases.

  • Induction loop or voice enhancement systems are available to support hearing aids.

    Signs in branch show where to find them and how to use them, including how to switch your hearing aid to the right setting.

    Some branches have portable induction loops.

    Assistance dogs are welcome in all our branches.

  • We support the Hidden Disabilities Sunflower Lanyard scheme. If you wear one, it lets our staff know you may need extra support.

  • Use our branch finder to check opening times and accessibility services.

    If there’s no branch nearby, you can use a Post Office® or Banking Hub for everyday banking.

    Community Bankers may also be available in your area.

    Find a branch

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Your support options

You can now tell us which things would make banking that bit easier for you. We’ll put the changes in place, where we can.

Support options

Accessing our website

We want to offer a website that is accessible to all our customers. Here's more about how you can use it in a way that suits you.

Website accessibility

Mobile banking app accessibility

Take a look and see what mobile phone features are available to assist you with the app.

App accessibility

Accessibility and disability support

More information on how we can help.

Accessibility support

Accessibility and disability support

More information on how we can help.

Accessibility support