Banking With Us

All the ways to do everyday banking with us, and how we make it easier for you.

Our branches

If you do need to visit us in branch, please check our branch finder page for the latest opening hours before you visit. 

Can we save you a trip? There are lots of ways to stay on top of your money that don’t involve going to a branch:

  • On our app or Internet Banking – to stay on top of payments, you can manage direct debits and standing orders, pay a bill or person and even pay in a cheque on our app (up to £5,000 per cheque and £5,000 in total per day).
  • Check your balance – you can check your balance online, by phoning telephone banking and using our automated service or at an ATM. 
  • Planning a move? To keep your moving plans moving, you can calculate your borrowing online, as well as speak to a Mortgage Adviser over video or phone.
  • Need to manage your overdraft? Visit our overdraft hub.
  • Applying for a loan? More information about loans.
  • Need a home insurance quote? Visit our home insurance hub.

Don’t forget, you can also bank at your local Post Office. You can check your balance, take money out and pay cash or cheques into your current account.

Helpful services

We always try to find new ways to make banking simple, and to give more support when you need it. Take a look at some of the things we do to help make it easier to bank with us.

Here you can find out more about the different options available. If you don’t see something you need, please get in touch to let us know.

Other support

We try to make sure banking is easy for people of all abilities and needs. We'll gladly give you any support we can. It's the same if you have a disability, illness or impairment, or are going through a difficult time. Read our guides to find out more about the support we can offer.

Learn more about how we can help

  • Making payments

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    How it helps

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    Payments and transfers

    Payments are quick and secure in our Mobile Banking app and Internet Banking.

    How it helps

    • Pay someone new or existing
    • Manage Direct Debits and standing orders
    • Transfer money between your own accounts
    • Pay a bill to a company
    • Pay in a cheque (app only)
    • Manage subscription payments (app only)
    • Share your bank details (app only)

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    Sending money outside the UK

    Simple and secure way to send money outside the UK or in a foreign currency.

    How it helps

    • Send euro payments without our fee. Send euro currency (EUR) without our fee worldwide.
    • Straightforward currency calculator. Choose your preferred currency and the amount you’d like to send in pounds or in the foreign currency.
    • Repeat payments are easy. Your recipient details are saved so it’s easier to make regular payments.
    • It’s fast and secure. Our online service has been updated and now offers a quick and easy process. 

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    Contactless payments

    Make small payments without using your PIN.

    How it helps

    Contactless logo

    Contactless cards are designed to make your life that little bit easier. You can make payments of up to £100 without using your PIN, wherever you see the contactless symbol. All you need is your bank card with the same symbol, and you can just tap to pay. It's useful if you make small purchases, or are sometimes unsure of your PIN. Many shops, restaurants, and businesses have contactless reader devices which make transactions faster and smoother. You'll still need to use your PIN for payments over £100 and where contactless is not available.

    Next steps

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    Mobile payments

    Available on compatible iOS and Android mobile devices.

    How it helps

    Make contactless payments with your Lloyds Bank debit or credit card using just your mobile. With Apple Pay® and Google Pay you can buy things in shops, or make in-app purchases. It's simple, safe and secure - and means you don't always need your card or PIN with you. Card and device restrictions may apply, so be sure to find out more.

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    Pay a Contact

    Send or receive money with just a mobile number, instead of account details.

    How it helps

    Pay a Contact is the simple and safe way to pay friends or family – without needing cash or account details. You can pay people with our mobile app. It's a fuss-free way to split a restaurant bill, or get paid back something you’re owed. And it means you don't need to get your cash out or share your bank details.

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  • Banking near you

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    At a branch

    How it helps

    As one of our customers you have access to one of the biggest banking networks in the UK.

    You’ll find Cashpoint® machines at our branches. And you can also use our Creditpoint service to pay in money and pay bills if you’re in a hurry.

    If you'd like to find out whether we can help make your money work harder, book a free 45-minute personal review with us at your nearest branch.

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    Mobile Branches

    How it helps

    Our mobile branches offer most of the services our high street branches do.

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    Banking Hubs

    How it helps

    You can do your everyday banking at a Banking Hub. Plus one day a week we have a Community Banker at a Banking Hub so you can come in and talk to us.

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    The Post Office®

    Pop to the Post Office® if it's nearer or easier than one of our branches.

    How it helps

    Did you know you can do your everyday banking at your local Post Office®? That might be good if it saves you a trip into town, or has better access for getting in and out. At the Post Office® you can:

    • Check your balance
    • Pay cash or cheques into your current account
    • Get cash out at the counter or cash machine.


    Different types of outlets have differing maximum deposit limits – you should check the limit at the Post Office® you intend to use. Please note that every Post Office® has a cut-off time for paying in cash and cheques.

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    Cashpoint® machines

    How it helps

    You'll find Cashpoint® machines outside most of our branches. You can use them any time of day or night for:

    • Getting cash.
    • Checking your balance.
    • Printing a mini statement.
    • Changing your PIN.


    The keypads and screens on our machines are clear and easy to use. For instance, there are raised dots on the number 5 on the keypad. This means you can feel where the numbers are if you're blind or partially sighted, or covering your hand to keep your PIN safe and private.


    We’re also replacing older machines with Talking ATMs, where you can plug in standard headphones. This means you can listen to instructions in private to help you with your banking.


    When you use a Cashpoint machine, here are some tips to help you keep your details safe and private:

    • Always shield your hand when putting in your PIN so that no-one can see which numbers you press
    • Try not to be distracted by others around or behind you.
    • If you notice anyone acting suspiciously please do not use the machine. Move away and contact your nearest branch or the police.

    Next steps

  • Getting in touch

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    Benefits

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    Message us in our app

    Benefits

    Our virtual assistant can answer more than 240 everyday banking questions.
     

    And if it can’t help, it will put you through to a helpful human who can. 

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    SignVideo (BSL)

    Talk to us through a British Sign Language interpreter with video chat.

    Benefits

    If you’re Deaf and a BSL user, you can talk to us live through a BSL interpreter online. You'll find our SignVideo service on our website and can use if from your PC, tablet or mobile phone (Network charges may apply).

    With SignVideo you can:

    • Speak to an adviser in your chosen language without having to visit a branch.
    • Do all your usual banking on your personal current, savings and credit card accounts.
    • Pay bills and transfer money to any UK account with our no-wait automated service. Please note that you'll need to speak to an adviser first if you want to pay someone for the first time.

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    Web chat

    Chat to us online to get the help you need.

    Benefits

    Web chat is a great way to bank online and talk to us at the same time. It gives you the best of both worlds if you have a question or want a bit of help online. And it may be a good option if you prefer not to use the phone, or can't get to a branch at the time.

    You'll see web chat appear in more and more places on our website. A small box appears on your screen and asks if you want to chat to one of us. If you need help and don’t see a web chat box, go to our contact us page for other ways to get in touch.

    Next steps

    Web chat isn’t always available. If you need help and you don’t see a web chat box, visit our contact us information to find out how to get in touch.

    Contact us

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    Telephone Banking

    Benefits

    You can do most of your banking quickly and easily by calling us. You can:

    • Access all your accounts
    • Transfer money
    • Pay your bills
    • Apply for an overdraft, loan or credit card
    • Book an appointment at a branch.


    We’re here to listen and will help as best we can. You can contact us in whichever way most suits you.

    Call us using the app and your registered mobile number. You’ll already be securely logged on, so there's no need to remember any passwords. Plus, as you’ve already chosen the type of query, we can get talking to you much faster. Learn more about calling from the app.

     

    You can call us on 0345 300 0000.

    If you need to call us from abroad, you can call us on 0173 334 7007.

     

    Our Automated service is available 24 hours a day, 7 days a week and our advisers are available from 8am – 8pm, seven days a week.
    Not all Telephone Banking services are available 24 hours a day, seven days a week.

     

    Voice ID is a security feature available to Telephone Banking customers. It confirms your identity using your voice. If you’re eligible and hold a bank, savings or credit card account with us, you can set up Voice ID. Learn more about Voice ID.

     

    Call 0345 850 2808Call 0345 850 2808 to register today. Calls to 03 numbers are charged at no more than local rate. If you need to call us from abroad, you can call us on +44 173 328 6348Call +44 173 328 6348..


    Calls may be monitored or recorded.

    Not all Telephone Banking services are available 24/7. Please speak to an adviser for more information.


    You can call us using Relay UK if you have a hearing or speech impairment. There's more information on the Relay UK help pages

    Sign Video services are also available if you’re Deaf and use British Sign Language.


    Lines are open 24/7.


    Not all Telephone Banking services are available 24/7. Please speak to an adviser for more information.

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    Mortgage Video Appointments

    Benefits

    Speaking face-to-face with a dedicated adviser about your mortgage needs can be invaluable, but we know it can be difficult to travel to your local branch at a suitable time. That’s why we offer free Mortgage Video Appointments with our mortgage advisers, giving you the convenience of speaking face-to-face with an expert from wherever suits you.

    Next steps

Managing your accounts

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Mobile Banking app

Keep track of your money on your mobile. Our market-leading mobile app is safe and secure, and available on iOS and Android devices.

How it helps

  • Bank securely. Log on fast, easily and securely – with your fingerprint on compatible devices.
  • Stay in control. Keep track of your accounts and transactions, and do your everyday banking where and when it suits you.
  • Easily pay people and bills – including those you haven’t paid before.
  • Manage standing orders and Direct Debits.
  • Report cards lost or stolen, and order replacements.

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Internet Banking

Keep track of your money, make payments and see your statements. Internet Banking is safe, secure and easy.

How it helps

  • Safe - we do all we can to protect you from fraud. Our online guarantee gives you peace of mind
  • Secure - our systems keep your money safe and your details private
  • Easy - move money and pay bills in a few simple steps
  • Optimised - work on your computer, tablet and mobile.

Internet Banking saves you the trouble of getting to a branch or Cashpoint® machine. It helps you keep track if you're worried about fraud. And you can do your banking when it suits you.

Our site works with screen-readers and assistive browsers. And you can talk to us online too, with webchat or BSL SignVideo.

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Paper-free statements

Get electronic versions of your statements and other bank letters. We'll keep them online for you to read, print or save when you need to.

How it helps

  • For most of our current accounts, savings accounts, credit cards and loans
  • Cut down on paper waste and filing - and keep it all safe and secure in Internet Banking
  • Use online search to find payments quickly and easily by date, amount or type
  • Read or search online statements with your screen-reader, if you find it difficult to read paper versions.

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Text Alerts

Free text messages to help you look after your bank account.

How it helps

Read or search online statements with your screen-reader, if you find it difficult to read paper versions.

  • Find out when your main regular money goes in.
  • Know when your balance is low or when you're near your limit.
  • Be more aware of your money so you can be alert to fraud.
  • You must register a mobile number with us and opt in to get text alerts.

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Money Manager

The free, easy way to help you keep track of your money.

How it helps

Get a clear picture of where your money goes, to help you plan and manage how you spend and what you can save.

  • Organise your spending into categories
  • Use easy to read graphs to see where your money goes
  • Set up Savings Goals and Spending Plans

Next steps

Apple Pay
Device and Card restrictions apply. Apple Pay is available on iPhone 6 and above, Apple Watch and iPads with Touch ID. Card restrictions include International accounts, non-personal accounts, Visa credit cards , Electron cards , additional credit card holders and customers under 13 years of age.
Apple, the Apple logo, iPhone and iPad are trademarks of Apple Inc., registered in the US and other countries. Apple Pay and Touch ID are trademarks of Apple Inc.

Google Pay
Card and account type restrictions include:
American Express credit cards, Electron Cards, Visa credit cards, additional credit cardholders, foreign currency accounts, non-personal accounts, Basic Accounts and customers under 13 years. 
Android, Google Pay and the Google pay and Google Play logos are trademarks of Google inc.

Mobile Banking: We don’t charge you for Mobile Banking but your mobile operator may charge for some services, please check with them. Services may be affected by phone signal and functionality. You must be registered for Internet Banking. Terms and conditions apply.

Mobile Banking app: Available to Internet Banking customers with a UK personal account and valid registered phone number. Our app is available to iPhone and Android users only and minimum operating systems apply, so check the App Store or Google Play for details. Our app does not work on jailbroken or rooted devices. Device registration required.

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service. Calls from abroad are charged according to the telephone service provider’s published tariff. Not all Telephone Banking services are available 24 hours a day, 7 days a week. Please speak to an adviser for more information.