Mortgage support
Worried about paying your mortgage? We have various ways that we can help you.
All the ways to do everyday banking with us, and how we make it easier for you.
If you do need to visit us in branch, please check our branch finder page for the latest opening hours before you visit.
Can we save you a trip? There are lots of ways to stay on top of your money that don’t involve going to a branch:
Don’t forget, you can also bank at your local Post Office. You can check your balance, take money out and pay cash or cheques into your current account.
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ServicePayments and transfersPayments are quick and secure in our Mobile Banking app and Internet Banking. |
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ServiceSending money outside the UKSimple and secure way to send money outside the UK or in a foreign currency. |
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ServiceContactless paymentsMake small payments without using your PIN. |
How it helpsContactless cards are designed to make your life that little bit easier. You can make payments of up to £100 without using your PIN, wherever you see the contactless symbol. All you need is your bank card with the same symbol, and you can just tap to pay. It's useful if you make small purchases, or are sometimes unsure of your PIN. Many shops, restaurants, and businesses have contactless reader devices which make transactions faster and smoother. You'll still need to use your PIN for payments over £100 and where contactless is not available. |
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ServiceMobile paymentsAvailable on compatible iOS and Android mobile devices. |
How it helpsMake contactless payments with your Lloyds Bank debit or credit card using just your mobile. With Apple Pay® and Google Pay you can buy things in shops, or make in-app purchases. It's simple, safe and secure - and means you don't always need your card or PIN with you. Card and device restrictions may apply, so be sure to find out more. |
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ServicePay a ContactSend or receive money with just a mobile number, instead of account details. |
How it helpsPay a Contact is the simple and safe way to pay friends or family – without needing cash or account details. You can pay people with our mobile app. It's a fuss-free way to split a restaurant bill, or get paid back something you’re owed. And it means you don't need to get your cash out or share your bank details. |
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ServiceAt a branch |
How it helpsAs one of our customers you have access to one of the biggest banking networks in the UK. You’ll find Cashpoint® machines at our branches. And you can also use our Creditpoint service to pay in money and pay bills if you’re in a hurry. If you'd like to find out whether we can help make your money work harder, book a free 45-minute personal review with us at your nearest branch. |
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ServiceMobile Branches |
How it helpsOur mobile branches offer most of the services our high street branches do. |
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ServiceBanking Hubs |
How it helpsYou can do your everyday banking at a Banking Hub. Plus one day a week we have a Community Banker at a Banking Hub so you can come in and talk to us. |
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ServiceThe Post Office®Pop to the Post Office® if it's nearer or easier than one of our branches. |
How it helpsDid you know you can do your everyday banking at your local Post Office®? That might be good if it saves you a trip into town, or has better access for getting in and out. At the Post Office® you can:
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ServiceCashpoint® machines |
How it helpsYou'll find Cashpoint® machines outside most of our branches. You can use them any time of day or night for:
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ServiceMessage us in our app |
BenefitsOur virtual assistant can answer more than 240 everyday banking questions. And if it can’t help, it will put you through to a helpful human who can. |
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ServiceSignVideo (BSL)Talk to us through a British Sign Language interpreter with video chat. |
BenefitsIf you’re Deaf and a BSL user, you can talk to us live through a BSL interpreter online. You'll find our SignVideo service on our website and can use if from your PC, tablet or mobile phone (Network charges may apply). With SignVideo you can:
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ServiceWeb chatChat to us online to get the help you need. |
BenefitsWeb chat is a great way to bank online and talk to us at the same time. It gives you the best of both worlds if you have a question or want a bit of help online. And it may be a good option if you prefer not to use the phone, or can't get to a branch at the time. You'll see web chat appear in more and more places on our website. A small box appears on your screen and asks if you want to chat to one of us. If you need help and don’t see a web chat box, go to our contact us page for other ways to get in touch. |
Next stepsWeb chat isn’t always available. If you need help and you don’t see a web chat box, visit our contact us information to find out how to get in touch. |
ServiceTelephone Banking |
BenefitsYou can do most of your banking quickly and easily by calling us. You can:
Call us using the app and your registered mobile number. You’ll already be securely logged on, so there's no need to remember any passwords. Plus, as you’ve already chosen the type of query, we can get talking to you much faster. Learn more about calling from the app.
You can call us on 0345 300 0000. If you need to call us from abroad, you can call us on 0173 334 7007.
Our Automated service is available 24 hours a day, 7 days a week and our advisers are available from 8am – 8pm, seven days a week.
Voice ID is a security feature available to Telephone Banking customers. It confirms your identity using your voice. If you’re eligible and hold a bank, savings or credit card account with us, you can set up Voice ID. Learn more about Voice ID.
Call 0345 850 2808Call 0345 850 2808 to register today. Calls to 03 numbers are charged at no more than local rate. If you need to call us from abroad, you can call us on +44 173 328 6348Call +44 173 328 6348..
Not all Telephone Banking services are available 24/7. Please speak to an adviser for more information.
Sign Video services are also available if you’re Deaf and use British Sign Language.
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ServiceMortgage Video Appointments |
BenefitsSpeaking face-to-face with a dedicated adviser about your mortgage needs can be invaluable, but we know it can be difficult to travel to your local branch at a suitable time. That’s why we offer free Mortgage Video Appointments with our mortgage advisers, giving you the convenience of speaking face-to-face with an expert from wherever suits you. |
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ServiceMobile Banking appKeep track of your money on your mobile. Our market-leading mobile app is safe and secure, and available on iOS and Android devices. |
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ServiceInternet BankingKeep track of your money, make payments and see your statements. Internet Banking is safe, secure and easy. |
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Internet Banking saves you the trouble of getting to a branch or Cashpoint® machine. It helps you keep track if you're worried about fraud. And you can do your banking when it suits you. Our site works with screen-readers and assistive browsers. And you can talk to us online too, with webchat or BSL SignVideo. |
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ServicePaper-free statementsGet electronic versions of your statements and other bank letters. We'll keep them online for you to read, print or save when you need to. |
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ServiceText AlertsFree text messages to help you look after your bank account. |
How it helpsRead or search online statements with your screen-reader, if you find it difficult to read paper versions.
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ServiceMoney ManagerThe free, easy way to help you keep track of your money. |
How it helpsGet a clear picture of where your money goes, to help you plan and manage how you spend and what you can save.
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Apple Pay
Device and Card restrictions apply. Apple Pay is available on iPhone 6 and above, Apple Watch and iPads with Touch ID. Card restrictions include International accounts, non-personal accounts, Visa credit cards , Electron cards , additional credit card holders and customers under 13 years of age.
Apple, the Apple logo, iPhone and iPad are trademarks of Apple Inc., registered in the US and other countries. Apple Pay and Touch ID are trademarks of Apple Inc.
Google Pay
Card and account type restrictions include:
American Express credit cards, Electron Cards, Visa credit cards, additional credit cardholders, foreign currency accounts, non-personal accounts, Basic Accounts and customers under 13 years.
Android, Google Pay and the Google pay and Google Play logos are trademarks of Google inc.
Mobile Banking: We don’t charge you for Mobile Banking but your mobile operator may charge for some services, please check with them. Services may be affected by phone signal and functionality. You must be registered for Internet Banking. Terms and conditions apply.
Mobile Banking app: Available to Internet Banking customers with a UK personal account and valid registered phone number. Our app is available to iPhone and Android users only and minimum operating systems apply, so check the App Store or Google Play for details. Our app does not work on jailbroken or rooted devices. Device registration required.
Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.
We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service. Calls from abroad are charged according to the telephone service provider’s published tariff. Not all Telephone Banking services are available 24 hours a day, 7 days a week. Please speak to an adviser for more information.