UK Consumer Digital Index 2021

Over the last six years the Consumer Digital Index has used the behavioural data of 1 million people and interviewed over 16,000 consumers, to create the UK’s largest measure of digital capability and financial behaviours. The last 12 months have been like no other, and the report documents how the digital landscape has changed in this time.

Predictive modelling indicates five years progress has been made in just one year. There are 1.5 million more people online, meaning 5% of the population remain digitally excluded; locked out during lockdown. The report also explores how the pandemic has lead to consumers re-evaluating their financial priorities.

For any questions in relation to the report or the wider work we do, please contact

Download the report

Read the 2021 UK Consumer Digital Index report for full details.

Download report (PDF, 3.5MB)opens in a new tab.

Address from Caroline Dinenage MP, Minister for Digital and Culture

Hear from Caroline Dinenage MP, Minister for Digital and Culture from the Department for Digital, Culture, Media & Sport as she reflects on how technology has been a key lever in creating an inclusive society during the pandemic. Caroline reflects that now more than ever, the Covid-19 crisis has brought to life just how crucial digital skills are to stay connected, to participate in the workplace and society and manage our mental and physical well being.

Address from Caroline Dinenage, Minister for Digital and Culture

Essential Digital Skills Data Tables

For the first time, in response to reader requests, a wider set of EDS data from 2019 and 2020 is now available online and can be split by several demographics.

Explore the interactive data tables

The Essential Digital Skills framework was created by the Lloyds Bank team, The Tech Partnership and the Department for Education in 2018.  Over 400 organisations helped to create a benchmark of the Foundation, Life and Work skills needed to operate in UK society today. This short video explains the EDS measure in more detail and the positive impact on people’s lives if they are digitally enabled.

The third Essential Digital Skills annual benchmark is due to be published in Autumn 2021. 

Essential Digital Skills  Interactive Data Tables

Tools and resources - what can you do to make a difference

For previous reports, helpful tools and resources, please refer to our library of links. If you would like to contact the team, please email

Our story and case studies

Read about how we have been using our data since 2016 and how the insight has to led to action for us and our partners.

The Lloyds Bank Academy

For free skills support and training for individuals, businesses and charities, visit the Academy for more information.