The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

 

Other service charges

Other service charges

Service

Charge

Service

Stopped cheque

Charge

No fee

Service

Returned cheque - if a cheque you pay into your account is returned to us unpaid by another bank or branch

Charge

Free

Service

Statements - we will send you regular account statements free of charge.

Charge

Free

Service

Duplicate statements

Charge

£5 for each request (for any number of pages*)

Service

CHAPS payment - same day transfer to accounts held at any other bank.

Charge

£30

Service

Banker's draft - banker’s draft/cheque

Charge

No fee

* An administration charge may be made for excessive requests.

A charge of 50p is made for each standing order transaction paid from a Service Account to any account other than those held by Lloyds Bank plc.

Administration fees

We’ll be happy to respond when you ask us for help with managing your day-to-day banking – at no charge. But if we have to spend a significant amount time on a specific area, then like professional advisers, we may charge a fee. If this seems likely, we will agree it with you before you are committed. This information is correct as at November 2001.

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).

Telephone calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service.

PhoneBank® is a registered trademark of Lloyds Bank plc.