Worried about paying your mortgage? We have various ways that we can help you.
By calling us from our app you will already be logged on and verified, so there is no need to remember any passwords.
Mobile Banking: Mobile Banking is available to Internet Banking customers. We don’t charge you for Internet Banking but your mobile phone provider may charge for some services. Please check with them. Phone signal and functionality may affect services. Terms and conditions apply.
Mobile Banking app: Our app is available to Internet Banking customers with a UK personal account and valid registered phone number. It’s only available to iPhone and Android users. Minimum operating systems apply, so check the App Store or Google Play for details. Our app does not work on jailbroken or rooted devices. You must register your device.
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play is a trademark of Google LLC. Terms and conditions apply.
If your call is about changing the mobile phone number we hold on record for you, if you need to reset your Internet Banking log in details, or your phone drops signal during connection we may still need you to verify that it is you calling and ask for characters from your password and/or other questions.
You can check and update your mobile number in the app by going to ‘Menu’, then ‘Your profile’, then tapping on your mobile number.