Call from the app

By calling us from our app you will already be logged on and verified, so there is no need to remember any passwords.

Register with our Mobile Banking app

Download our app from the Apple App Store or Google Play. You don't need to have Internet Banking before downloading as you can register in our app.

 

Google Play store Apple App Store

Useful links

Here are some useful links for the most popular queries:

Statements

Transfers and payments

Lost and stolen

Unrecognised transactions

Change my details

Step by step guide to call from the app

1. Select 'Support'

Select 'Support' from the bottom menu or use the search bar at the top and enter 'Call us'.

To call through the app, you must be calling from the mobile phone number registered with us. If it's incorrect, you can change your mobile number online.

2. Select your type of query

Select 'Call us'. You'll then need to pick what type of query you have from the four options. These are 'Your accounts', 'New product enquiries', 'Internet Banking' and 'Other banking query'.

3. Call and adviser

Check the correct options have been picked, then select 'Call us'. You will then be connected to a friendly adviser who will know it's you and be ready to help.

Mobile Banking: Mobile Banking is available to Internet Banking customers. We don’t charge you for Internet Banking but your mobile phone provider may charge for some services. Please check with them. Phone signal and functionality may affect services. Terms and conditions apply.

Mobile Banking app: Our app is available to Internet Banking customers with a UK personal account and valid registered phone number. It’s only available to iPhone and Android users. Minimum operating systems apply, so check the App Store or Google Play for details. Our app does not work on jailbroken or rooted devices. You must register your device.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play is a trademark of Google LLC. Terms and conditions apply.

If your call is about changing the mobile phone number we hold on record for you, if you need to reset your Internet Banking log in details, or your phone drops signal during connection we may still need you to verify that it is you calling and ask for characters from your password and/or other questions.

You can check and update your mobile number in the app by going to ‘Menu’, then ‘Your profile’, then tapping on your mobile number.