Textphone numbers

If you’re deaf or have problems with your speech, you can use a textphone instead of a voice telephone. 

Unlike a standard telephone, a textphone has a keyboard and a display screen. Instead of speaking into a telephone mouthpiece, you type what you want to say using the keyboard.

You can only use the textphone service with a textphone – it isn’t compatible with standard telephones or mobile phones.

Textphone numbers

Type of query

Phoning from the UK

Phoning from overseas

Availability

Type of query

Personal account

Phoning from the UK

Phoning from overseas

Availability

Lines are open 24/7.
Not all Telephone Banking services are available 24 hours a day, seven days a week.  Please speak to an advisor for more information.

Type of query

Business account

Phoning from the UK

Phoning from overseas

Availability

7am-8pm Mon-Fri, 
9am-2pm Sat

Type of query

Help with Internet Banking registration

Phoning from the UK

Phoning from overseas

Availability

You can call us using Relay UK if you have a hearing or speech impairment. There's more information on the Relay UK help pages.

Sign Video services are also available if you’re Deaf and use British Sign Language. 

Type of query

For technical questions with Internet Banking

Phoning from the UK

Phoning from overseas

Availability

You can call us using Relay UK if you have a hearing or speech impairment. There's more information on the Relay UK help pages.

Sign Video services are also available if you’re Deaf and use British Sign Language.

Type of query

For Online Banking security questions

Phoning from the UK

Phoning from overseas

Availability

You can call us using Relay UK if you have a hearing or speech impairment. There's more information on the Relay UK help pages.

Sign Video services are also available if you’re Deaf and use British Sign Language.

Type of query

Lost or stolen cards

Phoning from the UK

Phoning from overseas

Availability

24 hours a day

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).

Calls may be monitored or recorded to help us improve our quality of service.

PhoneBank® is a registered trademark of Lloyds Bank plc.