Mobile banking app accessibility features

You can do this online

  • Turn on tools like screen readers and dictation.
  • Adjust things like text size, display and sound.
  • Set up your device so it works better for your needs.

These features are available for Android and iOS devices. 

Android steps to take

We'll guide you through it.

  • A screen reader provides audio of the page you want to read. You can set up TalkBack on your Android device.

    1. On your Android phone or tablet, go to 'Settings'.
    2. Then, select 'Accessibility’ then 'TalkBack’.
    3. Select 'Turn Use Talkback on or off'.
    4. Then select 'Ok'. 

    All done – you've set up TalkBack.

  • Talk to write can support you with typing. 

    1. On your Android phone or tablet, install Gboard.
    2. Open any app that you can type with, then tap an area where you can enter text.
    3. At the top of your keyboard, touch and hold Microphone.
    4. When you see ‘Speak now’, say what you want to write.

    All done - you've set up voice input.

  • You can change the font size on your smartphone. 

    1. On your Android phone or tablet, go to 'Settings'.
    2. Then select 'Display' then 'Font Size'.
    3. You can then select one of the 4 settings: Small, Normal, Large or Huge.

    All done - you've changed your font size.

  • You can set up your mobile device to pair with any hearing devices you may have.

    1. On your Android phone or tablet, go to 'Settings'.
    2. Then select 'Tap Connected devices’ then 'Pair new device'.
    3. Select your hearing aid from the list of available devices.
    4. To change the settings, next to the name of the hearing aid, tap 'Settings'.

    All done - you've paired your hearing device.

  • You may prefer a mobile device that is lightweight, has touch screen or large well-spaced buttons. Your mobile phone provider will help you choose a device suitable for your needs.

    You can also activate accessibility functions on your phone that may be useful. For example, buttons to make a sound or vibrate so you know what you're pressing.

    Go to ‘Settings’ on your phone for the accessibility options available to you. 

  • Dark mode uses a dark background and light-coloured text. It can make content easier to read in low light and may reduce screen glare.

    1. Log in to the mobile banking app on your Android phone or tablet.
    2. Then select ‘Settings’, ‘Theme’ then ‘Dark Mode’. 

    All done – you’ve turned on dark mode. 

iOS steps to take

We'll guide you through it.

  • A screen reader provides audio of the page you want to read. You can enable VoiceOver on your Apple device. 

    1. On your Apple device, go to 'Settings’.
    2. Then select 'Accessibility’ then 'VoiceOver'.
    3. To turn on VoiceOver, tap 'VoiceOver Practice', then double-tap to start.

    All done – you've set up VoiceOver.

  • Dictation on iPhone lets you dictate text anywhere you can type it.

    1. On your Apple device, go to 'Settings'.
    2. Then select 'General', 'Keyboard’ then 'Enable Dictation'.
    3. There you can select a dictation shortcut. 
    4. To insert text by dictating, tap to place the insertion point and then press the dictation shortcut key twice. 
    5. To use Magic Keyboard again, quickly press the dictation shortcut key twice.

    All done - you've set up Dictation.

  • You can change the font size on your smartphone. 

    1. On your Apple device, go to 'Settings'.
    2. Then select 'General', 'Accessibility’ then 'Larger Text'.
    3. Turn on the Larger Accessibility Sizes switch, then adjust the slider to adjust text size.

    All done - you've changed your font size.

     

    You can also make the text bold on your iPhone. 

    1. On your Apple device, go to 'Settings'.
    2. Then select 'Display & Brightness'.
    3. Then toggle on 'Bold Text'. 
    4. Restart your iPhone for this change to take effect.

    All done - you've made your text bold.

  • You can set up your mobile device to pair with any hearing devices you may have.

    1. On your Apple device, go to 'Settings' then 'Bluetooth'. Make sure Bluetooth is turned on.
    2. Then select 'Settings', 'Accessibility’ then 'Hearing Devices'.
    3. Turn your hearing devices off and back on again.

    All done - you've paired your hearing device.

  • You may prefer a mobile device that is lightweight, has touch screen or large well-spaced buttons. Your mobile phone provider will help you choose a device suitable for your needs.

    You can also activate accessibility functions on your phone that may be useful. For example, voice activation like Siri on iOS, which will respond to your spoken instruction.

    You can also set buttons to make a sound or vibrate so you know what you're pressing.

    Go to ‘Settings’ on your phone for the accessibility options available to you.  

  • Dark mode uses a dark background and light-coloured text. It can make content easier to read in low light and may reduce screen glare.

    1. On your Apple device, go to 'Settings'.
    2. Then select 'Display & Brightness'.
    3. To turn on dark mode, select 'Dark’. 

    All done - you've turned on dark mode. 

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