Mobile Banking app accessibility features

Most mobile devices now have accessibility features and settings to help you make the most out of mobile banking.

  • Screen reader

    This provides audio of the page you want to read.

    You can enable VoiceOver on your Apple device by going to Settings > Accessibility > VoiceOver. Turn on VoiceOver, tap VoiceOver Practice, then double-tap to start.

    Typing assistant

    Dictation on iPhone lets you dictate text anywhere you can type it. Go to Settings > General > Keyboard, turn on Enable Dictation, then choose a dictation shortcut. To insert text by dictating, tap to place the insertion point, then press the dictation shortcut key twice. To use Magic Keyboard again, quickly press the dictation shortcut key twice.

    Hearing aid compatible

    You can set up your mobile device to pair with any hearing devices you may have.

    Go to Settings > Bluetooth and make sure Bluetooth is turned on. Go to Settings > Accessibility > Hearing Devices >Turn your hearing devices off and back on again.

    Change text size

    Increase the font size on your smart phone.

    Tap Settings > General > Accessibility > Larger Text. Turn on the Larger Accessibility Sizes switch and then drag the slider to adjust text size.

    You can also make the text bold on your iPhone:

    Tap Settings > Display & Brightness, then toggle on Bold Text. Restart your iPhone for this change to take effect.

    Limited dexterity

    You may prefer a mobile device that is lightweight, has touch screen or large well-spaced buttons. Your mobile phone provider will help you choose a device suitable for your needs.

    You can also activate accessibility functions on your phone that may be useful. For example, voice activation like Siri on iOS, which will respond to your spoken instruction.

    You can also set buttons to make a sound or vibrate so that you know what you are pressing.

    Go to ‘Settings’ on your phone for the accessibility options available to you.  

Screen reader

This provides audio of the page you want to read.

To set up TalkBack on your Android device, go to Settings > Accessibility > TalkBack > Turn Use TalkBack on or off > Select OK.

Typing assistant

Talk to write - On your Android phone or tablet, install Gboard. Open any app that you can type with, tap an area where you can enter text. At the top of your keyboard, touch and hold Microphone. When you see "Speak now," say what you want written.

Change text size

Increase the font size on your smart phone.

Tap Settings > Display > Font Size, then choose one of the four settings: Small, Normal, Large or Huge.

Hearing aid compatible

You can set up your mobile device to pair with any hearing devices you may have.

Open your device's Settings app > Tap Connected devices > Pair new device > Choose your hearing aid from the list of available devices. To change the settings, next to the name of the hearing aid, tap Settings.

Limited dexterity

You may prefer a mobile device that is lightweight, has touch screen or large well-spaced buttons. Your mobile phone provider will help you choose a device suitable for your needs.

You can also activate accessibility functions on your phone that may be useful. For example, buttons to make a sound or vibrate so that you know what you are pressing.

Go to ‘Settings’ on your phone for the accessibility options available to you. 

Getting started online

 

Mobile banking app

Join our 10 million app users.

  • Simple and secure login.
  • Set up handy notifications.
  • Message us online.

Online banking

Log in to view or manage your accounts on our website.

Log in

Register

Mobile banking app

Join our 10 million app users.

  • Simple and secure login.
  • Set up handy notifications.
  • Message us online.

Continue to app

Online banking

Log in to view or manage your accounts on our website.

Log in

Register

Additional support

AbilityNet

AbilityNet is a UK-based charity, with the aim of making technology accessible to all.

They can provide support with technology issues for any who may be struggling due to an impairment or disability.

There are a few ways they can help. Take a look and find what support would suit you best.

Free tech support

Android

Discover what your android phone can do to support you with accessibility challenges.

Android accessibility Opens in new tab

iPhone support

If you need help with the accessibility settings on your iPhone, there is more information available on the Apple website.

iPhone accessibility Opens in new tab

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