Changing your personal details

All the information you need to change your name or address

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Change your name

For security reasons, changing your name cannot be completed online.

Drop into your local branch taking the appropriate acceptable evidence with you as detailed below:

For divorce situations:

  • Divorce Papers or Decree Absolute AND a Marriage Certificate, Birth Certificate or Deed Poll/copy of entry in the Register of Corrections (Scotland only).

For other situations:

  • Deed Poll (not available in Scotland)
  • Marriage Certificate/Civil Partnership registration document
  • Statutory Declaration
  • Copy of entry in Registry of Corrections (Scotland only)
  • Amended birth certificate issued by Registrar General, Edinburgh (Scotland only)
  • Adoption Certificate.

If you have accounts or other products or services with one or more of the following parts of Lloyds Banking Group or companies, we will inform them of your new details: Lloyds Bank Credit Cards, Lloyds Bank Insurance, Lloyds Bank Private Banking. If Lloyds Bank Insurance has arranged a policy for you through a separate insurance company you will still need to contact that company directly, as your failure to do so could affect your insurance cover.

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Change your address

For security reasons, changing your name or address cannot be completed online. To have your address updated in real time, drop into your local branch or call us on 0345 300 0000Call telephone number 0345 300 0000 (+44 1733 347 007Call telephone number +44 1733 347 007 from abroad) if you're registered with PhoneBank.

Alternatively, you can download and print out a Change of Address form (PDF, 106 kB) Opens in a new browser window.and send the completed form to:

Lloyds Bank,
Box 1,
BX1 1LT.

Please don't forget to sign the form as we will not be able to carry out your request without a signature. We use the signature to verify your identity against signatures we hold for you - if we can't match these, we will need to write to you.

If you have accounts or other products or services with one or more of the following parts of Lloyds Banking Group or companies, we will inform them of your new details: Lloyds Bank Credit Cards, Lloyds Bank Insurance, Lloyds Bank Private Banking. If Lloyds Bank Insurance has arranged a policy for you through a separate insurance company you will still need to contact that company directly, as your failure to do so could affect your insurance cover.