Viewing your statements

Get the full picture

You can see recent transactions as well as older statements in Internet Banking or in our Mobile Banking app.

When you're logged in, choose the account you want to look at. From there you can:

• Choose a transaction to find out more about it. You can view where, how and when it was made.

• See pending card transactions and paid-in cheques which are still being processed.

Search for a transaction from up to six years ago.

• View, save and print a copy of your statement in PDF format.


Get a clear picture of your balance

Life is full of surprises, but how much is coming out of your account shouldn’t be one of them.

To keep on top of things, check ‘View pending transactions’ in Internet Banking or our mobile app. You'll be able to see any paid-in cheques which are yet to clear, as well as most pending card purchases. Some contactless payments will also show here, though most won't. Instead they'll be added to your statement in a few days.

Choose ‘View upcoming payments’ to see other kinds of payments we expect to come out of your balance soon. These will include Direct Debits, standing orders, and recurring card payments.

Take a look at our guide to viewing upcoming payments.


Search your transaction history

If you are looking for a specific transaction, you can use our handy search tool. You can search by date, description or the type of transaction. The tool will even make suggestions as you type. Take a look at our guide about how to search statement transactions.


Get copies

If you've chosen to go paper-free you can find your statements online. For those dated January 2018 or later, these will be in PDF format. This means you can view, download and print copies of them. To see these, go to your Digital Inbox from the home page. Even if you aren't paper-free you can save your transactions for the last seven years. Take a look at our guide about paper-free.

Important legal information

Mobile Banking: We don’t charge you for Internet Banking but your mobile operator may charge for some services, please check with them. Services may be affected by phone signal and functionality. You must be registered for Internet Banking.

Mobile Banking app: Our Mobile Banking app is available to Internet Banking customers with a UK personal account and valid registered phone number. Our app is available to iPhone and Android users only and minimum operating systems apply, so check the App Store or Google Play for details. Our app does not work on jailbroken or rooted devices. Device registration required.

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