Locate payments

It can be hard to keep on top of what you’ve spent, let alone where you’ve spent it. If you don’t recognise a chip and PIN or contactless debit card transaction on your statement, you can see the location details through your Mobile Banking app or Internet Banking. This might also include a map pinpointing the place where it was made, helping you to take the guesswork out of your spending.

Take a look at our guide to see how to view the location details of a payment using Internet Banking and our Mobile Banking app.

How to locate your payments

1. Choose account

Log in and select the account you want to view.

2. Select transaction

Select the transaction you want to check.

3. View location details

See the payment details and location.

Important legal information

Mobile Banking: Mobile Banking is available to Internet Banking customers. We don’t charge you for Internet Banking but your mobile phone provider may charge for some services. Please check with them. Phone signal and functionality may affect services. Terms and conditions apply.

Mobile Banking app: Our app is available to Internet Banking customers with a UK personal account and valid registered phone number. It’s only available to iPhone and Android users. Minimum operating systems apply, so check the App Store or Google Play for details. Our app does not work on jailbroken or rooted devices. You must register your device.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play is a trademark of Google LLC. Terms and conditions apply.