Viewing your statements
Get the full picture
You can see recent transactions as well as older statements in Internet Banking or in our Mobile Banking app.
When you're logged in, choose the account you want to look at. From there you can:
• Choose a transaction to find out more about it. You can view where, how and when it was made.
• See pending card transactions and paid-in cheques which are still being processed.
• Search for a transaction from up to six years ago.
• View, save and print a copy of your statement in PDF format or you can ask us for a paper copy.
Get a clear picture of your balance
Life is full of surprises, but how much is coming out of your account shouldn’t be one of them.
To keep on top of things, check ‘View pending transactions’ in Internet Banking or our mobile app. You'll be able to see any paid-in cheques which are yet to clear, as well as most pending card purchases. Some contactless payments will also show here, though most won't. Instead they'll be added to your statement in a few days.
Choose ‘View upcoming payments’ to see other kinds of payments we expect to come out of your balance soon. These will include Direct Debits, standing orders, and recurring card payments.
Take a look at our guide to viewing upcoming payments.
Search your transaction history
If you are looking for a specific transaction, you can use our handy search tool. You can search by date, description or the type of transaction. The tool will even make suggestions as you type. Take a look at our guide about how to search statement transactions.
Getting a copy
You can get copies of your statement by logging on to your Mobile Banking app or Internet Banking.
Mobile Banking app or Internet Banking
Once logged on, you can view, download, or print a PDF of your transactions by selecting 'Download or print statement'.
Prefer to order paper copies instead? Just select 'Order paper statements'. But remember this can take up to 10 working days to arrive. Take a look at our Download your statement guide.
To access your Digital Inbox, select the envelope icon on your account homepage, then view, download or print a copy from there.
These copies will be in PDF format, and you can only download copies from January 2018.
Important legal information
Mobile Banking: We don’t charge you for Internet Banking but your mobile operator may charge for some services, please check with them. Services may be affected by phone signal and functionality. You must be registered for Internet Banking.
Mobile Banking app: Our Mobile Banking app is available to Internet Banking customers with a UK personal account and valid registered phone number. Our app is available to iPhone and Android users only and minimum operating systems apply, so check the App Store or Google Play for details. Our app does not work on jailbroken or rooted devices. Device registration required.
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