Car Insurance help and guidance

Whether you’re new to Car Insurance and want to understand the basics or you're looking for more information and support, you've come to the right place.

Lloyds Bank Car Insurance is underwritten by a panel of insurers and is arranged and administered by BISL Limited. When getting a quote online you’ll be taken to BISL Limited’s online site with a new privacy and cookie policy.

My Account

As an existing customer, you can manage your policy online with My Account. With My Account, you can:

  • access your policy online 24/7
  • view, download or print your policy documents
  • change your payment details

for the self-service centre

 

Register for My Account

Log on to My Account

Additional Car Insurance covers

We offer additional cover options. You can upgrade your car insurance policy from our range of additional cover options. Here are the optional upgrades you can choose from:

Terms, conditions and exclusions apply.

Learn more about further cover Optional Extras.

Contact us

Want further details about your cover or need to make a claim? Contact our UK based customer service team.

Calls may be monitored and recorded.

Relay UK

We welcome calls via Relay UK. If you want to communicate with one of our representatives add 18001 before the number you require.

There's more information on the Relay UK help pages.

Contact Information

Not sure what type of car insurance is right for you?

If you're looking for car insurance but you're not sure which type of cover you need, we're here to help.

Compare Car Insurance Compare car insurance options.

Tips for driving safely

Breakdown cover and insurance are there for peace of mind. But vehicle maintenance and good driving skills are also essential for keeping you safe out on the roads.

Tips for summer driving

Winter driving tips

Car Insurance frequently asked questions

What support is available for existing customers?

As an existing customer, you can make changes to your car insurance policy online, when it's convenient to you, using the My Account.

Our existing customer support page contains further information and support on how to manage your Lloyds Bank Car Insurance.

See existing customer support Existing customer support.

How do I make a Car Insurance claim?

If you need to make a car insurance claim, help is available. While there's no need to immediately register a claim following a car accident, we'd recommend you do so within 24 hours.

To help process your claim we have put together some helpful information and details of what’ll you’ll need to complete your claim.

 

Read out making a claim FAQs

See making a claim See making a claim.
  • Yes, BISL Limited need you to sign your Fixed Sum Loan Agreement, which is included in your policy documents. This will acknowledge that you have read and agreed with the terms outlined within the FSLA.

  • If you’ve opted to receive your documents digitally and have registered for My Account, when you log on you’ll be prompted to ‘digitally sign’ your credit agreement. (There’s then no need for you to sign and return a copy to us).

    If you opt in to receive your policy documentation by post, there will be two copies of the FSLA included in the pack. Please sign both copies, keep one for yourself, and return one to us by the following options:

    Email: Take a clear photo or scan one of the signed copies and email it to us at: fslareturns@insure-systems.co.uk

    Post: Send a signed copy to BISL at: Insurance Services, Fusion House, Katharine Way, Bretton, Peterborough, PE3 8BG.

  • If you have agreed to renew your policy with BISL Limited or have made a change to your policy mid-term, a new or modified FSLA is generated. The new agreement will be reflective of any changes to your credit terms and would need for you to read and agree to the new terms.

  • You’ll be able to see if you need to sign your FSLA by logging on to your My Account portal. If you need to sign the FSLA, a notification will prompt you to do so. If you’ve already signed your documents, you’ll be able to see the date you signed them.

How will Brexit impact my Car Insurance?

We understand this is an uncertain time so we have put together some information which we hope will help you. 

Read our latest Brexit news Latest Brexit news.

How do I contact Lloyds Bank about Car Insurance?

Helpful car insurance phone numbers

Types of query

Contact numbers

Phoning from overseas

Line opening hours

Types of query

Making a claim

Contact numbers

Phoning from overseas

Line opening hours

24 hours, 7 days a week

Types of query

Motor Legal Protection Claims

Contact numbers

Phoning from overseas

Line opening hours

24 hours, 7 days a week

Types of query

Windscreen Repair Cover

Contact numbers

Phoning from overseas

Line opening hours

24 hours, 7 days a week

Types of query

RAC Breakdown Cover

Contact numbers

Phoning from overseas

Line opening hours

24 hours, 7 days a week

Types of query

Keycare Cover

Contact numbers

Phoning from overseas

Line opening hours

Mon - Fri 8am-9pm & Sat 9am-3pm.

Types of query

Car insurance quotes and sales

Contact numbers

Phoning from overseas

Line opening hours

Lines are open Mon-Fri 8am-8pm, Sat 8am-6pm, Sun 10am-4pm and Bank Holidays 9am-5pm. Calls and online sessions may be monitored and recorded.

Types of query

Customer services;  including car insurance policy changes

Contact numbers

Phoning from overseas

Line opening hours

Lines are open Mon-Fri 8am-8pm, Sat 8am-6pm, Sun 10am-4pm and Bank Holidays 9am-5pm. Calls and online sessions may be monitored and recorded.

Can Lloyds Bank insure my van?

Whether it's business or pleasure, our award winning Van Insurance has got you covered.

Learn more about Van Insurance

Car insurance

When the unexpected happens, it’s reassuring to know you’ve got cover in place.

Explore car insurance

Passenger looking out of car window.

Car insurance

When the unexpected happens, it’s reassuring to know you’ve got cover in place.

Explore car insurance