Support we offer in our branches

We want our branches to be accessible for everyone. Here are some ways in which we can make your visit easier.

Appointments

If you have an appointment with us, we can make it easier for you:

  • We can arrange longer appointment times for you. We'll take the time to explain things and make sure you understand.
  • We can arrange for Deaf and blind manual interpreting for your appointment, just ask when you book.
  • You can have your appointment in a private and quiet meeting room.
  • If you have a support worker, they are welcome to come to your appointment with you.
  • You can take paperwork home to read and decide in your own time. You can then come back to complete what you wanted to do.
  • Some appointments can also be done from your home by video call with a British Sign Language (BSL) interpreter present.

Equipment available

If you find it hard to use your hands, sign your name or read information, these are some things that may help. Just ask one of our branch team:

  • Easy grip pens
  • Signature stamps can be ordered
  • Cheque book templates can be ordered
  • ID verification letters - prove who you are without a signature can be ordered
  • Clipboard for signing documents
  • Magnifying sheets
  • Coloured acetate sheets. Some colours are held in branch and others can be ordered

Branch set up

We do our best to make our branches easy for you to use. Some of the ways we do this are:

  • We welcome assistance dogs.
  • We have low-level or sliding counters.
  • Some of our interview rooms have wheelchair access.
  • We provide seating areas.
  • Some branches have lifts.
  • Some branches have low-level Cashpoint® machines.

Cashpoint®

The keypads and screens on our Cashpoints are easy to use. You can also select the audio function (Talking ATMs) on our Cashpoints. Just plug in your standard headphones to hear what's on the screen. Our older machines may not have this service, but we are working to update them.

Ask any one of our branch team or call us to find your nearest Talking ATM.

Your support options

You can now let us know which things would make banking that bit easier for you. We’ll then put the changes in place, where we can – and you won’t need to tell us again.

Support options
Hidden Disabilities logo

Sunflower Lanyard

We know that not all disabilities and long-term health conditions are visible. That's why we use the Hidden Disabilities Sunflower Lanyard scheme in all of our branches. If you're wearing one, we'll know that you might need a little more help.

Everyday banking near you

If you want to visit us in branch, you can find your nearest branch on our branch finder page. Check our opening hours and what facilities and accessibility services are available.

If you don’t have a branch nearby, you can deposit and withdraw cash at a Post Office® or in a Banking Hub. Our Community Bankers may also be available one day a week and can support you with any additional banking needs.

Banking near you

Contact us in a way that's best for you

SignVideo

Speak to us securely and live through a British Sign Language (BSL) interpreter.

SignVideo

Visit us

If you prefer to visit us, you can check what accessibility services we have at the branch first.

Branch Finder

Call us

Talk to us about your account or our products and services.

Call us

You may also like

Support at home

We have useful services and information that can help you manage your account from home or on the go.

Remote banking support

Accessing our website

We want to offer a website that is accessible to all our customers. Here's more about how you can use it in a way that suits you.

Website accessibility

Mobile banking app accessibility

Take a look and see what mobile phone features are available to assist you with the app.

App accessibility

Accessibility and disability support

More information on how we can help.

Accessibility support

Accessibility and disability support

More information on how we can help.

Accessibility support

Calls and online sessions may be monitored and recorded. Not all Telephone Banking services are available 24 hours a day, 7 days a week.