In branch
Support available in branch
We want our branches to be accessible for everyone. Here are some ways in which we can make your visit easier.
Planning your visit
Get help before you come in, including booking and preparing for an appointment.
Appointments
If you have an appointment with us, we can make it easier for you. We can:
- arrange an interpreter, including BSL, lip speaking or Deafblind interpreting (give us as much notice as you can so we can arrange this for you and confirm your appointment)
- repay interpreter costs up to £200 per appointment, if you bring your own professional interpreter (ask in branch about how to claim this back)
- offer longer appointments so there is more time to talk things through
- provide a private and quiet meeting room
- have support workers attend appointments with you
- give you time to take paperwork away and come back when ready
- offer video appointments with a BSL interpreter in some cases.
Equipment available
If you find it difficult to use your hands, sign your name or read information, there are tools that can help. Ask a member of the team in branch. We can support with:
- easy grip pens
- signature stamps can be ordered
- cheque book templates can be ordered
- ID verification letters can be ordered - prove who you are without a signature
- clipboard for signing documents
- magnifying sheets
- coloured acetate sheets, with more colours available to order.
Branch set-up
We do our best to make our branches easy for you to use. To do this, we:
- welcome assistance dogs
- provide low-level or sliding counters
- have interview rooms with wheelchair access in some of our branches
- provide seating areas
- have lifts in some branches
- have low-level Cashpoint® machines in some branches.
Cashpoint®
The keypads and screens on our Cashpoints® are easy to use.
You can also select the audio function (Talking ATMs) on our Cashpoints®.
Just plug in your standard headphones to hear what's on the screen.
Our older machines may not have this service, but we are working to update them.
Ask any one of our branch team or call us to find your nearest Talking ATM.
Accessibility and support options
Find more ways to help with your banking with support tailored to your needs.
Accessibility and disability support
Explore all the ways to get support, including tools, services and help across everyday banking.
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Explore your options
Find tools that can help you use our services in a way that works for you.
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