The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.


If you or a loved one is affected by cancer, it can feel quite overwhelming. While your most immediate priority is coping with the challenges of the diagnosis, you may also find that there’s an impact on your finances. We can help.

Our dedicated support team - trained by Macmillan Cancer Support - provides a confidential and free service to give you practical help during a difficult time.

Macmillan cancer support logo

How we can help

Our Cancer Support Team offers customers guidance to help to alleviate the money worries that can be associated with a cancer diagnosis, from the potential impact on income, to everyday costs like transport to and from healthcare appointments.

Our team can provide:

  • help to assess and manage changes to your finances, at every stage from diagnosis to after treatment.
  • practical guidance on personal banking, savings, loans, mortgages and credit cards.

In some cases we can help lessen the financial impact of cancer. For example, we may be able to help with mortgage payment holidays and current account charges. Your individual circumstances will need to be taken into account as this isn't always possible.

We’re here to help. Call us free on 0800 015 0016
(Monday to Friday, 9am to 5pm)

Tracy’s story

Here’s how we helped reduce the financial impact of cancer for Tracy, one of our Lloyds Bank customers.

Meet the team

What happens when you call us? Hear from our team about how they help customers every day.

More support you can access

Macmillan Cancer Support has helped millions of people with practical, emotional and personal support, from the moment they are diagnosed for as long as they need.

Their website is packed with helpful advice and information to help you with everything from understanding cancer, to coping with the practical and emotion impact of the diagnosis. You’ll also find links to Macmillan’s online community and details of local groups and events.

Call them free on 0808 808 00 00 (7 days a week, 8am to 8pm) or visit

Getting in touch

Call the Cancer Support Team on

0800 015 0016

It's free to call and we're here Monday to Friday, 9am to 5pm.