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More ways to bank
Co-servicing allows you to manage all your accounts in one place.
Making banking easier
To make banking easier and more convenient, we’ve started to introduce more ways you can manage any personal accounts you have with Lloyds, Halifax or Bank of Scotland in one place, using co-servicing. Whether that’s online through the apps and online banking, or with a colleague over the phone, or in a branch.
App and online banking changes
View any Lloyds, Halifax or Bank of Scotland personal accounts in one place, giving you a fuller picture of your finances.
You can complete a number of everyday tasks with your Halifax and Bank of Scotland accounts too.
- Make payments from your account, including to your credit card.
- Order, replace or freeze any of your cards.
- Transfer money between your different accounts.
- Adjust or make an overpayment to your mortgage or renew a savings account.
- Change personal details.
- Access help and support.
You'll need to keep all your apps so you can approve purchases made online, receive notifications and open new accounts.
Make your new app view work for you
Getting the most out of having all your accounts together.
Customise your view
Your summary space is all about you. Choose which accounts you want to see, hide the ones you don’t, and arrange them in the order that works best for you. You can easily bring them back whenever you like. Accounts you’ve hidden in your summary space will still show up in other spaces in the app.
Reactivating or closing accounts you can now see
If an account has popped up that you haven’t used in a while, you can start using it again or close it if you prefer. If it’s an old account, you may need to reactivate it. Select the account in the app or online banking and follow the instructions. Or message us in the app and we’ll explain what to do. We’re here for you 24/7.
Need help? If something doesn’t look right or you need a hand, message us in the app anytime. We’re happy to help.
More support with your banking
Telephone Banking
You can access your personal accounts together through Telephone Banking. Once you’ve verified your identity, you'll be able to manage any Lloyds, Halifax and Bank of Scotland accounts together in a single call.
Your security details will remain the same.
Branch changes
You can already visit the branch that’s most convenient to you to manage your accounts.
The simplest and fastest way to do your banking is by using the app or online banking. But, if you need to use a branch, you can visit any Halifax or Bank of Scotland branch.
In our Halifax and Bank of Scotland branches, you’ll get the same friendly welcome and service you’re used to. You can do things like:
- pay in cash and cheques
- take out or transfer money
- pay bills.
If you’d like to open a new account our colleagues will show you how, using the mobile banking app.
And if you have any accounts with Halifax or Bank of Scotland, you can also manage them in any of our Lloyds branches.
Could we save you a trip?
From paying in cheques to changing your personal details – do it all where you want, when you want.
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