Co-servicing frequently asked questions

We’ve answered some of the most common questions about changes to how you can bank with us.

The key changes

Using your accounts

  • Your security and login details will stay the same. This applies whether you’re logging into our app or online banking, or using Telephone Banking.

  • We’ll continue to send you separate communications about your Lloyds, Halifax or Bank of Scotland accounts. This includes pricing or rate changes, terms and conditions updates and account updates. 

    If you use your online banking digital inbox, you’ll see messages about your Lloyds, Halifax or Bank of Scotland accounts all in one place. We’ll be introducing a search function to make it easier for you to find the message you want to read.

  • If you’d like to open a new account, you’ll need to do this with the bank you’d like to open the account with. You can do this in the mobile banking app, over the phone or by visiting a branch.

  • If you use the Lloyds app to view accounts with Halifax or Bank of Scotland using open banking, we won't be able to show you these accounts for a short period while we make these changes. You'll then be able to view and manage your Lloyds, Halifax and Bank of Scotland accounts all in one place. This includes making payments from your accounts, transferring money, replacing and freezing cards or requesting and viewing statements.

Support and protection

Could we save you a trip?

From paying in cheques to changing your personal details – do it all where you want, when you want. 

 

Mobile banking app

Join our 10 million app users.

  • Simple and secure login.
  • Set up handy notifications.
  • Message us online.

Online banking

Log in to view or manage your accounts on our website.

Log in

Register

Mobile banking app

Join our 10 million app users.

  • Simple and secure login.
  • Set up handy notifications.
  • Message us online.

Continue to app

Online banking

Log in to view or manage your accounts on our website.

Log in

Register

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Your support options

You can now tell us which things would make banking that bit easier for you. We’ll put the changes in place, where we can.

Support options

Do more with the app

Find out about all the great features of our highly rated app, and how it compares to online banking.

More about the app

Digital skills training

Maximise your online experience with a free one-on-one session from the Digital Helpline.

Explore lessons

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Important legal information

We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service. Calls from abroad are charged according to the telephone service provider’s published tariff. Not all Telephone Banking services are available 24 hours a day, 7 days a week. Please speak to an adviser for more information.