View or cancel a direct debit

You can do this online

See a list of all your regular payments on your phone, tablet or web browser.
See how much the last payment was for and when the next one is due.
Cancel any payments you no longer need.

You should always tell the company you’re paying if you cancel a direct debit.

If you cancel a direct debit that’s due in the next two days, it may still leave your account.

A smartphone showing a direct debit in the mobile app.

Mobile app guide expandable section
Log in and select the account. Then, choose the three-dot menu.

Select 'Regular Payments'. This will open a list of all your regular payments.

Find the direct debit you want to cancel. Then select the 'Delete' button next it.

Confirm you want to go ahead. You’ll see a message letting you know your direct debit has been deleted. Remember to tell the company you’ve cancelled your payment.
Online banking guide expandable section
Log in and select 'More actions' from your account.

Select 'Direct debits & standing orders'. Then select 'Manage direct debits.' This will open a list of your regular payments.

Find the direct debit you want to cancel. Select the 'Cancel' button next to it.

Re-enter your password when prompted. You’ll see a message letting you know your direct debit has been deleted. Remember to tell the company you’ve cancelled your payment.

1 min 18 secs.

Getting started online

If you don't bank online expandable section

You can call us if you're not registered for online banking. If you prefer to bank in person, there’s a range of services in your local area.

Let’s look at the details

What’s the difference between a direct debit, a standing order and a subscription? expandable section

Types of regular payment

Direct debits, standing orders and subscriptions are all used to pay bills or move money on a regular basis.
You can view and manage them in the app or online banking.

Regular payment types	What it is	Used for things like	See these guides
Regular payment types Direct debit	What it is Lets a company take money from your account. The amount can go up or down depending on how large the bill is.	Used for things like Utility bills. Gym memberships. Mobile phone contracts.	See these guides View or cancel a direct debit
Regular payment types Standing order	What it is Lets you send a set amount of money to another account. You control the amount of money you send.	Used for things like Moving money to a savings account. Paying someone in your family.	See these guides Set up a standing order Change or cancel a standing order
Regular payment types Subscription payment	What it is Lets a company charge your debit or credit card. The amount can be the same each time, or can go up and down.	Used for things like Music and video streaming. Food memberships.	See these guides View, cancel or block a subscription (app only)

How to set up a direct debit expandable section
You don’t need to tell your bank when you set up a direct debit. You create it directly with the company you want to pay.

You can usually do this over the phone, online or through the post. They'll need to know:

your name and address

your account number and sort code

the name and address of your bank.

The company may ask you to fill in a direct debit form. If you set up the direct debit over the phone or online, you should receive confirmation in writing.
How to change a direct debit expandable section
Sometimes you may need to tell the company you're paying about changes to your account. These can include:

if you change your legal name

when you open a new account without using a switching service.

It’s important to update your direct debit details if this happens so the payment goes through as normal.

If you set up a new bank account using a switching service, you don't need to do anything. Your direct debits move over to your new account automatically.

To make any other changes, such as changing the payment date, you'll need to contact the company you're paying.
When direct debits are paid? expandable section

Your agreed payment date

You usually choose the date your direct debit will come out when you set it up.

Bank holidays and weekends

If the payment date falls on a weekend or on a bank holiday, the company will take it on the next working day. There's no need to worry about late payment fees or changing your direct debit date. This happens automatically.

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View or cancel a direct debit

You can do this online

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Getting started online

Mobile banking app

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Let’s look at the details

Types of regular payment

Your agreed payment date

Bank holidays and weekends

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