If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. You can use our coronavirus support tool to find the right solution for your needs and confirm what you would like to do in a few simple steps.


How do I cancel a Direct Debit using the mobile app?

Step 1

Step 1

Go to your account page and choose the '...' icon.

Step 2

Step 2

Then choose 'Direct debits'.

Step 3

Step 3

Choose 'cancel' underneath the Direct Debit you want to cancel.

Step 4

Step 4

If you can't cancel a Direct Debit in the mobile app, you should ask the recipient to cancel it.

If you’re cancelling a Direct Debit before making a final payment, you should also always tell the company you’re paying.


If you’ve been financially affected by the coronavirus (COVID-19) outbreak and are struggling to meet your monthly Direct Debit payments for any Lloyds Bank product, you can ask us for a payment holiday.

Please do not cancel your Lloyds Bank product Direct Debit without speaking to us first, as missing a monthly payment could harm your credit score in future.

You’ll find more information about payment holidays on our Coronavirus help & support page.

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Further help

If you can't find the help you need or are still having issues with Internet Banking, visit our help and guidance pages.

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).

We don't charge you for Mobile Banking, but your mobile operator may charge for some services, please check with them. Services may be affected by phone signal and functionality. Personal Internet Banking customers only.  Terms and conditions apply.