Report your card lost or stolen
You can do this online
- It's safe and secure.
- It'll block your card straight away.
- And it saves you a phone call.
Once you've cancelled your card it can't be reinstated.
Freeze your card
If you've misplaced your card you can freeze it whilst you look for it using our Mobile Banking app.
Mobile Banking app
Our secure app makes it simple to report your card as lost or stolen.
Log on to our app, type lost or stolen in the search bar and fill out a quick form.
We'll cancel your card straight away and you'll receive your new card in 5 working days, depending on the type of card you have ordered.
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The quickest way to report your card as lost or stolen is through Internet Banking or our app.
If you would rather to speak to a member of our team, you call us on 0800 096 9779. Lines open 24 hours a day, 7 days a week.
If you're calling from abroad, call us on +44 1702 278 270.
You can also visit us in branch.
Important legal information
Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.
We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service. Calls from abroad are charged according to the telephone service provider’s published tariff. Not all Telephone Banking services are available 24 hours a day, 7 days a week. Please speak to an adviser for more information.
Mobile Banking: We don’t charge you for Internet Banking but your mobile operator may charge for some services, please check with them. Services may be affected by phone signal and functionality. You must be registered for Internet Banking.
Mobile Banking app: Our Mobile Banking app is available to Internet Banking customers with a UK personal account and valid registered phone number. Our app is available to iPhone and Android users only and minimum operating systems apply, so check the App Store or Google Play for details. Our app does not work on jailbroken or rooted devices. Device registration required.
Apple Pay: It is not available on all debit cards, credit cards and accounts. Restrictions include: Non-personal accounts, Visa credit cards, Electron cards, additional credit card holders and customers under 13 years of age. Available on iPhone 6/6+ and above, iPad with Touch ID and Apple Watch.
Google Pay: It is not available on all debit cards, credit cards and accounts. Restrictions include: American Express credit cards, Electron cards, Visa credit cards and additional credit card holders, non-personal accounts, Basic Bank accounts and customers under 13 years. Google Pay app must be downloaded and is available on Android devices with contactless capability (NFC), running on the Android 4.4 KitKat Operating system or newer.
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play is a trademark of Google LLC. Terms and conditions apply.
Android, Google Pay and the Google Play & Google Pay logos are trademarks of Google Inc.