Mortgage support
Worried about paying your mortgage? We have various ways that we can help you.
Update your marketing choices
You can do this online
- See relevant messages when you log on to our app and Internet Banking.
- If you change your mind, you can update your choices at any time.
- Whatever you choose, you will still receive statements and information about changes to your existing products and services.
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- Log on and select Your profile in the navigation bar at the top of the page.
- Select Change your marketing preferences, under Your Internet banking details.
- Toggle Yes or No to select which of the products and offers may be of interest to you. Then press Confirm.
- All done. You've updated your marketing choices.
- Log on and select the Profile and settings icon in the top right corner.
- Choose the Settings tab and select Marketing choices.
- Toggle Yes or No to select which of the products and offers may be of interest to you. Then press Confirm.
- All done. You've updated your marketing choices.
Getting started online
Mobile Banking app
Scan to download
- Join our 7 million app users.
- Secure log on with a fingerprint or Face ID.
- Stay up to date with notifications.
Your marketing choices explained
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You may receiving marketing messages from us via any of the following: Internet Banking, email, post, device messaging, text message or phone. You can change these preferences at any time.
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By opting in, the marketing messages we send will be tailored to you using the personal information we hold. This makes sure we’ll only give you information about products, services and offers we think may be of interest to you.
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If you opt out, you may still see some marketing messages in Internet Banking or in our Mobile Banking app. We won’t use your personal information to tailor these messages, but will make sure you’re eligible for the products, services or offers you see.
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There’s more on how we use your personal information at privacy policy.
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If you have any questions about how we use your personal information, contact us.
