Reset your logon details

How to reset your logon details in our app or in a browser.

Mobile Banking app

You can reset your password and memorable information in our app so that you can log on again. If you don’t know your User ID, you can find that out at the same time.


Internet Banking

You can also reset your logon details in a browser on any device.

Reset your logon details

To reset your details

1. Choose your action

You can change your password, change your memorable information or change both. You can also choose to find your user ID.

2. Personal details

We’ll need some basic details to find your account. If you don’t know your username we will ask for account details instead.

3. Enter new details

You'll be asked to enter your new details. If you want to find your username, we’ll show it to you at this step.

4. Security check

Now we’ll do a quick security check to make sure it’s you. Choose a number for us to contact you on.

5. Confirm it's you

If we sent you a one time passcode text, we’ll ask you to enter it. If we called you, we’ll ask you to enter the code on your phone.

6. All done

That’s it, you’ve updated your details. Now you can use them to log on.

Mobile Banking app

You can reset your details in our app on a mobile device.



Internet Banking

You can reset your logon details through Internet banking in a browser on any device.

Reset your details

Banking online

More and more people are banking with us online. See what you can do in our app or on our website.

What you can do online

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Mobile Banking: We don’t charge you for Internet Banking but your mobile operator may charge for some services, please check with them. Services may be affected by phone signal and functionality. You must be registered for Internet Banking.

Mobile Banking app: Our Mobile Banking app is available to Internet Banking customers with a UK personal account and valid registered phone number. Our app is available to iPhone and Android users only and minimum operating systems apply, so check the App Store or Google Play for details. Our app does not work on jailbroken or rooted devices. Device registration required.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play is a trademark of Google LLC. Terms and conditions apply.