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Managing your money through Internet Banking is quick and secure - and it only takes a few simple steps to register. You can do things like pay people, check your balance and manage bills, standing orders and Direct Debits.

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Support with the cost of living

As living costs rise, keeping on top of your money might be worrying. We can help you manage your payments and provide some useful tips and tools.

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Mortgage support

Visit our mortgage FAQs if you’re worried about your existing mortgage or current mortgage offer. 

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Quick and easy home insurance

When it’s time, insure with the bank you already trust. With new Home Insurance Select, you can get a quote online in minutes with fewer questions to answer.

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Pay your Pension some attention!

Here’s some helpful tips, handy tools and useful information to learn more about pensions, retirement and planning for the future. Why not pay your Pension some more attention today?

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Arranged overdraft cost calculator

Use our arranged overdraft cost calculator to help you work out how much your anticipated arranged overdraft borrowing will cost over different periods of time.

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Supporting Ukraine

Independent service quality survey results

Personal current accounts


Published August 2022

As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,000 customers of each of the 16 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.

Overall service quality

We asked customers how likely they would be to recommend their personal current account provider to friends and family.

Ranking

Independent overall service quality survey results for 1st equal place Starling Bank 81%
Independent overall service quality survey results for 1st equal place Monzo 81%
Independent overall service quality survey results for 3rd place first direct 78%
Independent overall service quality survey results for 4th place Metro Bank 72%
Independent overall service quality survey results for 5th place Nationwide 68%
Independent overall service quality survey results for 8th place Lloyds Bank 61%

View the full set of results

The requirement to publish the Financial Conduct Authority Service Quality Information for personal current accounts can be found here.

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service. Calls from abroad are charged according to the telephone service provider’s published tariff. Not all Telephone Banking services are available 24 hours a day, 7 days a week. Please speak to an adviser for more information.