Lost or stolen cards
If your debit or credit card is lost or stolen, you can now report this and request a replacement through Internet Banking, or on the move using your Lloyds Bank Mobile Banking app. Simply log on and fill in our short form.
We will cancel your old card and deliver a new one to you which will usually arrive within 3-5 days.
Log on to report it
Alternatively:
- Call us on 0800 096 9779 (lines open 24 hours a day, 7 days a week). If you are calling from abroad, you can call us on +44 1702 278270.
- Visit your nearest branch.
Please make sure you check your account for any transactions you don’t recognise and phone us immediately should you be concerned that your account has been used fraudulently.
With lost or stolen American Express® Travellers Cheques, you will need to:
- Report all facts about the loss or theft to the police if American Express® asks you to.
- Give American Express® the serial number of the lost or stolen Travellers Cheques and the place and date on which you bought them.
- Complete the refund forms provided by American Express® and provide acceptable proof of your identity.
What to do if you have misplaced your card
If you think you’ve temporarily misplaced your debit or credit card or would like to freeze different types of transactions you can do this through our Mobile Banking app – tap ‘More’ then Lost or stolen cards from the Card Management menu then Card Freezes. Here’s how to temporarily freeze your card.
Important phone numbers
|
Card type |
Call |
|---|---|
Card typeVisa debit cards |
Call0800 096 9779 in the UK. |
Card typeCredit cards |
Call0800 096 9779 in the UK. |
Card typeCredit cards with Sentinel® Gold Card Protection |
Call0800 414 717 in the UK. |
Card typeAmerican Express® Travellers Cheques |
CallCall the local American Express® office. You’ll find the number in the wallet your cheques came in. Or call the American Express® helpline on +44 1273 571 600 or 01273 693 555 if dialling from the UK. |
Card typeCash advance |
CallYou can get cash in an emergency (provided you have enough funds in your account) by calling 0345 300 0000 from the UK or +44 1702 278 270 if calling from abroad. |
Important legal information
Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.
We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service. Calls from abroad are charged according to the telephone service provider’s published tariff. Not all Telephone Banking services are available 24 hours a day, 7 days a week. Please speak to an adviser for more information.