Change your support options
You can do this online
- Receive your letters and statements in a better format for your needs.
- Adjust the support we can give you in branch or over the phone.
- We’ll keep a record of your support needs, so you won't have to explain it all again.
Find out all the different ways we can support you.
Steps to take
We'll guide you through it.
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- Log in and select the 'Profile and settings' icon in the top right corner.
- Choose the 'Settings' tab. Select 'Accessibility options' under 'How we contact you'.
- Select 'Continue' to update your options, then 'Continue' again to confirm.
- All done, you've updated your support options.
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- Log in and select 'Your profile' in the navigation bar at the top of the page.
- Select 'Change your support options', under 'How we support you'.
- Select 'Continue' to update your option. Then 'Continue' again to confirm.
- All done, you've updated your support options.
Getting started online
Need help?
If you're registered for online banking, the fastest way to get in touch is by messaging us securely online.
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