Card and PIN features

View PIN

Can't remember your PIN? Use our mobile app to view your PIN instantly.

View your PIN

View your card details

You can view your debit or credit card details in our Mobile Banking app. This lets you make purchases online or over the phone when you don't have your card to hand.

View your card details

Change contactless limit

Use our mobile app to change your contactless limit to one that works for you.

Change contactless limit

Freeze your card

If you’ve temporarily forgotten where your card is or want more control over your spending, freeze it in our app.

Apply card freezes

Report your card lost or stolen

If you can’t find your card, don’t worry. You can report your card as lost or stolen online and in our app.

Report your card online

Order replacement card or PIN

If there’s a problem with your credit or debit card or you need a PIN reminder, let us know online

Order a new card or PIN online

Simpler card payments

Pay using your phone

Add your card details to Apple Pay or Google Pay for a simple and secure way to make contactless payments with your mobile device.

Keeping your card details safe is important to us. Your card details won’t be stored on your device or sent to merchants, so your information stays private and secure.

Learn more about Apple Pay

Learn more about Google Pay

VISA click to pay

Click to Pay safely stores your payment and address details. This saves you the hassle of putting in your details every time you buy something online.

You can set up a Visa debit card for Click to Pay in just a few steps through our Mobile Banking app.

Find out more about Visa Click to Pay

Frequently asked questions

Safe online banking

Protecting you and your money is our top priority.  We use the latest security technology to keep you, your personal details and your money safe when banking online.

  • We use fraud detection systems to highlight unusual spending patterns
  • We ask for your Password and MI at every log on. You can use secure Face ID or Touch ID to log in on our app
  • We automatically log you off after a short amount of time if there is no activity

Find out how we help you to stay safe online

Other online services

Banking online can save you time. See our list of everything you can do on your phone or in your internet browser. 

What you can do online

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).

Although you can give us instructions 24 hours a day, seven days a week through Internet Banking, Mobile Banking and PhoneBank® some of those instructions cannot be processed until the next working day. For example if the instruction is given after 10pm or at weekends or Bank Holidays. We don’t charge you for Mobile Banking but your mobile operator may charge for some services, please check with them.

Apple Pay

Device and Card restrictions apply. Apple Pay is available on iPhone 6 and above, Apple Watch and iPads with Touch ID. Card restrictions include International accounts, non-personal accounts, Visa credit cards , Electron cards , additional credit card holders and customers under 13 years of age.

Google Pay

Card and account type restrictions include:

American Express credit cards, Electron Cards, Visa credit cards, additional credit cardholders, foreign currency accounts, non-personal accounts, Basic Accounts and customers under 13 years

Android, Google Pay and the Google pay and Google Play logos are trademarks of Google inc.

Mobile Banking app

Available to Internet Banking customers with a UK personal account and valid registered phone number. Our app is available on devices running iOS or Android. (the app is not compatible with some older versions of the operating systems – check the App Store or Google Play for more details). Our app does not work on jailbroken or rooted devices. Device registration required. Terms and conditions apply. Mobile Banking services may be affected by phone signal.