Pay in a cheque

You can do this in our app

  • Pay in cheques of up to £10,000 each, or a total of £10,000 a day.
  • Our Mobile Banking app takes a photo of the cheque and reads the details.
  • It saves you a trip to the branch and the money is usually available the next working day.

There are some types of cheque that you can't pay in with the app. The app will let you know if this happens.

Mobile device taking a photo of a cheque.

Steps to take

We’ll guide you through it.

    1. Log on, select the account and then tap on the three dot menu. Then choose Deposit cheque.
    2. Make sure the cheque is less than 6 months old and the recipient name is right, then enter the amount on the cheque.
    3. If you want to, add a reference to remind you who the money is from or what it’s for.
    4. Select Front of cheque. Then, if asked, allow access to your camera.
    5. Lay the cheque on a flat surface with a dark background. Hold the camera level and directly above it. When a green border appears around the cheque, hold still for a moment. The app will then scan the cheque.
    6. Select Back of cheque. Repeat the process, even if it’s blank.
    7. Check the details, then confirm the deposit.
    8. Keep hold of the cheque until the money is available. Then you can destroy it.

Getting started in the app

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Let’s look at the details

  • Cheque deposit history

    You can check the Deposit History tab at any time to see when your money will be available. Here you can view all cheques you've paid in using the app over the last 99 days.

    The Deposit History tab won’t show any cheques you've paid in at a branch or a Cashpoint®.

    If you have a joint account, it also won't include any cheques paid in by the other person using another mobile device. You'll see a total of all paid-in cheques in your account details. They're shown as a pending transaction first, until the money is available.

  • Cheque rejected

    If a cheque in Deposit History says 'Rejected', we were unable to process the payment. Don't try to pay it in again in the app. The reason for rejection will display in your Deposit History, and we'll also write to you to confirm this reason.

  • Cheque photo errors

    The app needs a good sharp image to 'read' the details. Place the cheque flat and in good light against a plain, darker background. Hold your device in the landscape position, steadily over the cheque without tilting. Hold still for a few seconds while the app takes the image – and it should now work.

  • Deposit cheque later

    No. For security, cheque images aren't stored in the app. They won't appear in your device's photo library or any cloud service connected with it. Cheque images are only stored securely on bank systems. Similarly, you can't upload cheque images from your device's photo library, or use a photocopy of a cheque.

  • Types of cheques

    In-app cheque deposits aren't available for travellers' cheques, Bank Giro credits, foreign currencies and other types of non-standard cheques.

    You can pay in cheques written in English, Welsh and Gaelic. The recipient name can be in any language as long as it matches the account name.

  • Cheque imaging

    It’s a way to pay in cheques using your mobile or tablet device using our Mobile Banking app. The app uses your device's camera to take a photo of the cheque. Then it ‘reads’ the details to pay the money into your account.

  • Your Next Steps

    If you posted a cheque to us more than 10 working days ago and haven’t seen the money in your account, please contact us.

    We'll require the following details:

    The date you sent the cheque

    Whether you used regular or tracked post (please provide the tracking number if available)

    The amount and currency (we only accept cheques in British pounds (£))

    The name(s) on the cheque

    Whether you wrote your account number and sort code on the back

  • If you cannot use the mobile banking app, you can pay a cheque into your personal current account or savings account by post.

    Essential Checks

    • Make sure the cheque is less than 6 months old and the recipient name is right.
    • The amount should be written in both words and numbers, and they should match.
    • The cheque should be in British pounds (£) and pence.
    • Make sure the cheque is signed.
    • Write the sort code and account number of the account you want the cheque paying into on the back of the cheque.

    Posting your cheque

    You can send your cheque by regular or tracked post. We recommend using tracked post for added security.

    Place your cheque in a stamped envelope and send it to: LBG Processing, PO Box 13664, Harlow, CM20 9XF

    You can expect the money to reach your account within 2 working days from when we receive the cheque.

    Missing cheques - your next steps

    If you posted a cheque to us more than 10 working days ago and haven’t seen the money in your account, contact us.

    We need the following:

    • The date you sent the cheque.
    • Whether you used regular or tracked post (include the tracking number if you have it).
    • The amount and currency - we only accept cheques in British pounds (£).
    • The name(s) on the cheque.
    • Whether you wrote your account number and sort code on the back.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).

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Read our guides