Cancelling a Direct Debit

  • How do I cancel a Direct Debit using a desktop or laptop computer?

    Screenshot showing Internet Banking menu with 'more actions' highlighted

    Step 1

    Choose the 'More Actions' button on your account.

    Screenshot of Internet Banking menu with 'Direct debits and standing orders' option highlighted

    Step 2

    Open 'Direct Debits and standing orders’.

    Screensho showing 'Manage direct debits' menu item

    Step 3

    Click 'Manage Direct Debits'.

    Screenshot showing Direct Debit list with cancel button highlighted.

    Step 4

    Find the Direct Debit you want to cancel and click 'Cancel' next to it. If you don't see 'cancel' you should ask the recipient to cancel it.

How do I cancel a Direct Debit using the app?

Screenshot of mobile banking app showing menu button.

Step 1

Go to your account page and choose the '...' icon.

Screenshot of list of actions in Mobile Banking app with 'Direct debits' option highlighted.

Step 2

Then choose 'Direct Debits’.

Screenshot of Mobile Banking app showing Direct Debits, one with the 'cancel' button highlighted

Step 3

Choose 'cancel' underneath the Direct Debit you want to cancel.

Screenshot of Mobile Banking app showing error message saying "Direct Debit not cancelled"

Step 4

If you can't cancel a Direct Debit in the mobile app, you should ask the recipient to cancel it.

If you’re cancelling a Direct Debit before making a final payment, you should also always tell the company you’re paying.

 

Important:

If you’ve been financially affected by coronavirus and are struggling to meet your monthly Direct Debit payments for any Lloyds Bank product, please get in touch with us.

Please do not cancel your Lloyds Bank product Direct Debit without speaking to us first, as missing a monthly payment could harm your credit score in future.

 

You’ll find more information on our Coronavirus help & support page.

Further help

If you can't find the help you need or are still having issues with Internet Banking, visit our help and guidance pages.

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).

We don't charge you for Mobile Banking, but your mobile operator may charge for some services, please check with them. Services may be affected by phone signal and functionality. Personal Internet Banking customers only.  Terms and conditions apply.

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Mobile Banking app

To use our Mobile Banking app you need to have a valid phone number registered to your account. Available to UK personal Internet Banking customers and Internet Banking customers with accounts held in Jersey, the Bailiwick of Guernsey or the Isle of Man. Our app is available to iPhone and Android users only and minimum operating systems apply, so check the App Store or Google Play for details. Device registration required. The app doesn’t work on jailbroken or rooted devices. Terms and conditions apply.