When you send money to someone you’ve never paid before, we’re introducing Confirmation of Payee (CoP), a new account name checking service to help you make sure your payment goes to the right place. These checks are designed to help stop payments going to the wrong account by spotting possible mistakes and adding extra security steps to prevent fraud.
Over the coming months the full CoP service will be in place across the major UK banks so we can automatically check the details of the account you’re paying.
How CoP helps you make payments with confidence
The CoP service has been introduced across the banking industry as an extra way to help tackle fraud and keep customers’ money safe.
The service helps make sure payments go to the right account by checking the name and account details all match before a payment is sent. This reduces the risk of making a mistake and paying the wrong person, and can help to avoid payment scams.
When you add a new payee to make a payment you’ll need to enter all the details below, then we’ll automatically check with their bank to make sure everything matches:
If something doesn’t match, we’ll tell you straight away and explain what to do next.
In our Mobile Banking app or Online Banking, when you’ve put in all the account information we’ll tell you if the account name and number match or not. Depending on the situation, you’ll immediately see one of these messages:
|
Message |
What this means |
|---|---|
MessageAccount name and details match |
What this meansThe account name, number and sort code all match, and the account type is right. So you can go ahead with adding the new payee. |
MessagePayee name and account number match but this is a personal/business account |
What this meansThe name and account details are right, but the account type you selected isn’t. You can go ahead anyway if you wish, but it’s best to check first to make sure the type of account you’re paying (personal or business) is what you expected. |
MessageThis account belongs to 'Example Name' |
What this meansWe’ve found a close match to the name you put in, but there’s a small difference. You can go ahead, but if you’re not quite sure just go back and confirm the name is right. |
MessagePayee name and account number partially match and this is a personal/business account |
What this meansWe’ve found a close match to the name you put in but there’s a small difference, and the account type you entered is wrong. You can go ahead anyway if you wish, but it’s best to go back and check both the account name and type are correct. |
MessageThat name doesn’t match that account number |
What this meansThe name you’ve entered is significantly different to the actual name on the account. You can go ahead anyway if you wish, but it’s best to contact your payee to confirm the correct account name and details. |
MessageWe can’t check these details |
What this meansYour payee’s account doesn’t let us confirm their details. This might happen if their bank isn’t set up for CoP account name checks, or it’s a type of account that can’t be checked at all. You can go ahead anyway if you wish, but it’s best to go back and check to make sure. |
MessageThis account/sort code doesn’t exist |
What this meansNone of account details match so we can’t check if the account exists. You won’t be able to go ahead so you’ll need to go back and confirm the correct account details. |
To help you avoid paying the wrong account by accident, make sure you ask the recipient for the correct name on their account:
When you’re setting up a new payee, if we tell you the account name and number don’t match but you decide to go ahead with the payment without checking the details, we might not be able to recover your money if it goes to the wrong account.
If you’re making a payment from a Lloyds business account, you can find more information on our Business Banking website.
To make sure payments get to your account safely, the person paying you will need the following information from you:
If any of your details change, please let us know straight away so we can update your account and avoid any problems with payments getting through to you
The Payment Systems Regulator has asked all the major UK banks to be ready to use the CoP name checking service over the coming months.
In the meantime, if you try to set up a new payment to an account with a bank that doesn’t use CoP, we’ll let you know we can’t check the account name and you can then decide if you want to go ahead with the payment or not.
CoP checks will be done on all UK sterling payments made online, via telephone banking or in branch to someone you’ve never paid before through single Faster Payments (including Standing Orders) or CHAPS. Direct Debits and BACS payments aren’t included yet.
If you’d like to talk to us about your current account, please call 0345 300 0000 (or +44 1733 347007 if you’re calling from abroad) or visit your local branch.
For more information on how we can use your personal information, please read our privacy notice.