Subscription payments

How to view, cancel and block regular subscription payments in our Mobile Banking app.

A subscription is a way to make regular payments to a service provider. You set one up using your card details.

The service provider takes a payment from your debit or credit card when they think it’s due. You can see these transactions in our Mobile Banking app.

Subscriptions are different to Direct Debits, where you give your account number and sort code. 

They’re often used for streaming services and gym memberships.

Subscriptions can also be called recurring card payments, Continuous Payment Authorities or CPAs.

Screenshot of subscription page in our app

How do I view a subscription?

Here’s a step by step guide to view a subscription in our app. 

Screenshot of step 1 to view in our app

Step 1

Tap the three dots on the account you’d like to view.

Screenshot of step 2 to view in our app

Step 2

Tap ‘View upcoming payments’

Screenshot of step 3 to view in our app

Step 3

Tap ‘Manage or cancel subscription payments’

Screenshot of step 4 to view in our app

Step 4

You can see all your subscriptions here.

How do I cancel a subscription?

Step by step guide to cancel a subscription in our app.

Screenshot of step 1 to cancel in our app

Step 1

Tap ‘Cancel subscription’

Screenshot of step 2 to cancel in our app

Step 2

View the information on cancellations.

Screenshot of step 3 to cancel in our app

Step 3

Tick to confirm in the consent box and tap ‘Cancel my subscriptions’

Screenshot of step 4 to cancel in our app

Step 4

Success! Your cancellation is in progress.

How do I block a subscription payment?

Step by step guide to block a subscription payment in our app. 

Sometimes, we can’t cancel a subscription. If that happens, we can block your payments, so you won’t pay the service provider any more money. It takes up to 24 hours for a block to work. Ask your service provider to cancel your subscription.

Screenshot of step 1 to block in our app

Step 1

Tap ‘Cancel subscription’

Screenshot of step 2 to block in our app

Step 2

View the information on blocking payments.

Screenshot of step 3 to block in our app

Step 3

Tap ‘Block payments’

Screenshot of step 4 to block in our app

Step 4

Success! Your payment has been blocked.

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Use your smartphone and Internet Banking details to keep up with your balance, move money and many other features. 

Our Mobile Banking app

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