Report your card lost or stolen
You can do this online
- It's safe and secure.
- It'll block your card straight away.
- And it saves you a phone call.
Once you've cancelled your card it can't be reinstated.
If you’ve misplaced your card, you can freeze your card temporarily.
Steps to take
We'll guide you through it.
-
- Log in to the app.
- Enter 'lost or stolen' in the search bar.
- Fill out a quick form.
We'll cancel your card straight away and you'll receive your new card in five working days, depending on the type of card you have ordered.
-
Getting started online
-
You can call us if you're not registered for online banking. If you prefer to bank in person, there’s a range of services in your local area.
Need help?
If you're registered for online banking, the fastest way to get in touch is by messaging us securely online.
Let’s look at the details
You may also like
