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Extra security when you shop and bank online
An extra layer of security
Like all other UK banks, we’ve added extra security checks when you use Internet Banking or shop online.
These checks happen when you:
- Shop online
- Log on to Internet Banking
- Make a payment to someone new
If you do any of these things, you may notice an extra security step. This is because you need to use two different ways of proving who you are. Your password and memorable information count as one way. The other way could be using our Mobile Banking app, getting a passcode sent to your mobile, or us calling you.
This means if you don't use our app, or we don't have your phone number, you might not be able to continue.
Getting started in the app
What do I need to do?
To make sure you're able to complete the extra security checks, there are a few things you can do:
- Download our Mobile Banking app so we can quickly and securely confirm it’s you.
- Check and update your phone number so we’re able to text a passcode to your mobile or call you.
- When prompted, you can trust your device. Trusting your private and secure computer, tablet or mobile means we’ll know it’s you logging on.
It’s very important that we have your up-to-date phone number. Find out how to update your phone number online.
Want to know more?
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