Make sure you're ready
Like all other UK banks, we’ve added extra security checks when you use Internet Banking. You will soon notice these changes when you shop online.
These checks will happen when you:
- Shop online
- Log on to Internet Banking
- Add a new payee
If you do any of these things, you may notice an extra step in security. This is because you’ll need to use two different ways of proving who you are. Your password and memorable information count as one way. The other way could be using your Mobile Banking app, getting a passcode sent to your mobile, or us calling your landline.
It’s important that you’re ready for these extra steps, otherwise you might not be able to make your purchase or log on.