We are experiencing a high number of calls at the moment. So that we can support those in the most vulnerable situations, please only call if it is urgent. Remember, you can do most of your banking tasks yourself online, either using our app or through Internet Banking

 

Life can throw all sorts of things at you – if you find that you are starting to worry about your money, it can be tough to acknowledge you have a problem. But you’re not alone - we are here to help you. Our range of tips and advice can point you towards ways of staying on top of your finances. The sooner you let us know, the quicker we can help and get you back on track.

If you are struggling with your loan, credit card or overdraft, you can now get help with this online. 

If you’d like to find out more, just log on to Internet Banking Banking or use our iPhone app (Android will be available soon). Simply tap ‘Need help with your debt or payments?’ on the account menu. 

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How we can help

If you are struggling with your money there are a number of things we can do to help.

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Free independent help and advice

You can get impartial and free advice to help you deal with money worries from many organisations.

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Universal Credit support

Useful links if you might be affected by Universal Credit. This benefits people who may be on low income, out of work or looking after children at home.

In persistent debt?

See what you can do and how we can help

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For your next step

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Advice on family money

Watch tips from experts on helping your children through study and into work.

Ways to bank with us

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Our products

Get basic info about all our products and learn how you could use them.

The M-word

Conversations about money can be difficult. Most of us don’t feel very comfortable talking about our finances with our loved ones. We try to avoid the conversation, change the subject, or put it off until another time. But sometimes those conversations are the most important ones to have

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