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Whether you are struggling with your mortgage, credit card, loan, car finance or overdraft payments, we’ll help you manage your debt. We can help you create a repayment plan online, or give you tips and support to help you manage your money. If you’d prefer to speak to someone, you can also call us and talk to one of our advisors.
To help you, we will:
To save time and give you the best help we can, please have these things to hand:
We can now give you even more help online to meet your needs - whether you're behind with payments or worried you’ll miss one.
Call us on 0808 145 0399.
Lines are open Monday to Friday, 8.00am to 8.00pm and Saturday, 8.00am to 5.00pm.​
Call us on 0808 145 0692.
Lines are open Monday to Friday, 8.00am to 8.00pm and Saturday, 8.00am to 5.00pm.​
If you’ve missed a payment, we could help you get back on track.
We’re here to listen and help, without any judgement. Picking up the phone alone won’t affect your credit score. The best thing you can do is talk to us.
Where you can afford to, we may be able to set up a repayment plan. Depending on your circumstances this might be a short or long-term plan, but will always be aimed at getting your mortgage back on track as soon as possible.
This can involve agreements to make lower or no payments for a limited period while you get back on your feet.
You can ask us to put a hold on your account for 30 days. This will give you the time and space to get some independent help and advice to help you with your money worries. You could also use this time to fill out a budget so you’re ready to discuss your options.
While you do this, we can stop calls asking you to contact us about your missed payments. This isn’t a payment holiday – your monthly payments will still be due on their normal date.
We may be able to change some or all of your mortgage to help you to lower your monthly payments and make your mortgage more affordable.
This could include a change in the term of your mortgage, switch to a new mortgage deal, or a different repayment type.
These options are all depending on eligibility. Our colleagues will be able to explain them to you in full.
If you know you can’t afford your monthly payments and we’ve been through all other options with you, we can help you exit your mortgage but you may need to sell your property to repay the loan. We have partners that can help market the property and manage the sale with you or you can sell it yourself.
You may be able to change your mortgage term to help manage your monthly payments. Just bear in mind that extending your term usually means you’ll pay more in interest charges over the duration of your mortgage.
We can now give you even more help online to meet your needs – whether you're struggling with interest charges on an arranged overdraft, or using an unarranged overdraft.
Log on to the app or Internet Banking:
In the app: Search for ‘Need help with your debt or payments’ or select the three-dot menu to find it.
Internet Banking:
Call us on 0808 145 0368.
Lines are open Monday to Friday, 8.00am to 8.00pm and Saturday, 8.00am to 5.00pm.​
Call us on 0808 145 0411.
Lines are open Monday to Friday, 8.00am to 8.00pm and Saturday, 8.00am to 5.00pm.​
If you’ve missed a payment, we could help you get back on track.
We’re here to listen and help, without any judgement. Picking up the phone alone won’t affect your credit score. The best thing you can do is talk to us.
With a repayment plan, you could clear your unarranged overdraft in 2 to 12 months. Setting up a repayment plan on your account could make it harder and more costly for you to borrow money in future, however keeping to it may prevent a larger impact on your credit file like a default. We’ll explain any impact this may have on your credit score before you apply. We won’t charge you arranged overdraft interest during the repayment plan.
If you need more help at the end of the plan, we may be able to look at the option of setting up a consolidation loan with you. This would allow you to combine your debts with us into one monthly repayment.
With this option, you won't be able to have an arranged overdraft or get other forms of credit from us for at least 12 months. This is subject to a credit worthiness assessment. Loan repayments can be made over a period of 1 to 7 years and rates vary.
Representative example
You could borrow £7,000 at an annual interest rate of 8.65% (fixed) over 48 months, with 48 monthly repayments of £173.03. The amount repayable will be £8,305.44. 9% APR representative.
You can ask us to put a hold on your account for 30 days. This will give you the time and space to get some independent help and advice, so you can make sure your priority payments are up to date.
It’s also a good idea to fill out a budget so you’re ready to discuss your options.
While you do this, we can stop calls asking you to contact us about your unarranged overdraft. And, we won’t charge you arranged overdraft interest during this time.
We can now give you even more help online to meet your needs - whether you're behind with payments, or worried you’ll miss one.
Log on to the app or Internet Banking:
In the app: Search for ‘Need help with your debt or payments’ or select the three-dot menu to find it.
Internet Banking:
Call us on 0808 145 0368.
Lines are open Monday to Friday, 8.00am to 8.00pm and Saturday, 8.00am to 5.00pm.​
Call us on 0808 145 0411.
Lines are open Monday to Friday, 8.00am to 8.00pm and Saturday, 8.00am to 5.00pm.​
If you’ve missed a payment, we could help you get back on track.
We’re here to listen and help, without any judgement. Picking up the phone alone won’t affect your credit score. The best thing you can do is talk to us.
With a repayment plan, you could bring your account up to date in 2 to 12 months. Setting up a repayment plan on your account may impact your ability to borrow in the future. Keeping to the agreed repayments can prevent a larger impact on your credit file like a default. We’ll explain any impact this may have on your credit file before you apply. And we won’t charge you fees and interest during this time.
If you can’t afford to bring your account up to date in 2 to 12 months, we may be able to look at the option of setting up a consolidation loan with you. This would allow you to combine your debts with us into one monthly repayment.
This option is subject to a credit worthiness assessment and you won't be able to get any other forms of credit from us for the life of the loan. Loan repayments can be made over a period of 1 to 7 years and rates vary.
Representative example
You could borrow £7,000 at an annual interest rate of 8.65% (fixed) over 48 months, with 48 monthly repayments of £173.03. The amount repayable will be £8,305.44. 9% APR representative.
You can ask us to put a hold on your account for 30 days. This will give you the time and space to get some independent help and advice, and make sure your priority payments are up to date.
It’s also a good idea to fill out a budget so you’re ready to discuss your options. While you do this, we can stop calls asking you to contact us about your missed payments. And, we won’t charge you fees and interest during this time.
This isn’t a payment holiday, as you’ll still need to make your contractual monthly payment. We may also tell Credit Reference Agencies about any of your missed payments – this can limit your ability to borrow money in the future.
We can now give you even more help online to meet your needs - whether you're behind with payments, or worried you’ll miss one.
Log on to the app or Internet Banking:
In the app: Search for ‘Need help with your debt or payments’ or select the three-dot menu to find it.
Internet Banking:
Call us on 0808 145 0368.
Lines are open Monday to Friday, 8.00am to 8.00pm and Saturday, 8.00am to 5.00pm.​
Call us on 0808 145 0411.
Lines are open Monday to Friday, 8.00am to 8.00pm and Saturday, 8.00am to 5.00pm.​
If you’ve missed a payment, we could help you get back on track.
We’re here to listen and help, without any judgement. Picking up the phone alone won’t affect your credit score. The best thing you can do is talk to us.
With a repayment plan, you could bring your account up to date in 2 to 12 months. You won’t be able to use your card during this time.
Setting up a repayment plan on your account can impact your ability to borrow in the future, however keeping to it may prevent a larger impact on your credit file like a default. We’ll explain any impact this may have on your credit score before you apply. And, we won’t charge you fees and interest during this time.
If you need more help at the end of the plan, we may be able to look at the option of setting up a consolidation loan with you. This would allow you to combine your debts with us into one monthly repayment.
With this option, you won't be able to get any other forms of credit with us for at least 12 months. This is subject to a credit worthiness assessment. Loan repayments can be made over a period of 1 to 7 years and rates vary.
Representative example
You could borrow £7,000 at an annual interest rate of 8.65% (fixed) over 48 months, with 48 monthly repayments of £173.03. The amount repayable will be £8,305.44. 9% APR representative.
You can ask us to put a hold on your account for 30 days. This will give you the time and space to get some independent help and advice, and make sure your priority payments are up to date.
It’s also a good idea to fill out a budget so you’re ready to discuss your options. While you do this, we can stop calls asking you to contact us about your missed payments. And, we won’t charge you fees and interest during this time.
This isn’t a payment holiday, as you’ll still need to make your contractual monthly payment. We may also tell Credit Reference Agencies about any of your missed payments – this can limit your ability to borrow money in the future.
Call us​ on 0333 202 7946.
Lines are open Monday to Friday 8:30am-6pm and Saturday 9am-1pm.
You can sign into our car finance portal to find out more about how we can help you.
Calls and online sessions may be monitored and recorded. Not all Telephone Banking services are available 24 hours a day, seven days a week.
Get support with your finances from free independent organisations or your government.
There's also help and support on a range of benefits and housing options that you may be entitled to.
If you are experiencing financial difficulty, you are not alone. Our specially trained colleagues are by your side to support you. Book a free appointment to review your finances with a Banking Consultant in branch.
Everything from day to day budgeting to planning for the future, we have information, tips and tools to support you.
Learn how we can help as you navigate life events, changes to your health or financial challenges.
The 50-30-20 rule is a simple budgeting technique, which you can use to plan how much you spend and save.
If you are struggling with your finances, or worried about the increased cost of living, you are not alone. We can help.