1. How can I check my mortgage term?
You can find out how long is left on your current term and a breakdown of all your mortgage sub - account terms when you Log on to Internet Banking. If you haven't registered yet, it usually only takes a few minutes and you should be able to sign in as soon as you’ve finished.
How to register for Internet Banking.
2. What is the impact of amending the term on my mortgage?
If you choose a longer term your monthly repayments will be lower, but you’ll pay more in interest charges. If you choose a shorter term you’ll save money in interest payments, but your monthly payment amount will be higher.
If you're thinking about reducing your mortgage term, or if your new mortgage term extends beyond your planned retirement age, we may need to ask some questions about your income.
We’re always happy to discuss your options with you.
3. What is the impact of reducing the term on my mortgage?
Reducing the term of your mortgage will in increase your monthly payments. You will need to speak to one of our Mortgage advisers to carry out affordability checks before we can reduce the term of your mortgage.
4. Can I cancel a term extension made under the Mortgage Charter if I change my mind?
Under the Mortgage Charter, you can also cancel a mortgage extension within the first six months. You can change back to your original term without an affordability check.
If you’ve made any other changes to your mortgage, such as additional borrowing, more checks might be needed.
5. Can I review my insurance and protection when amending the term of my mortgage?
Yes you can, and one of our Mortgage and Protection Advisers will be happy to explain your options if you’d like to find out more.
6. I have a Buy to Let mortgage. Can I extend my mortgage term?
In most cases you can extend your term but we’ll need to find out a bit more about your situation.
Please call us on 0345 603 1637. Our lines are open Monday to Friday 8am – 8pm; Saturday 9am – 4pm. We’re closed on Sundays and Bank Holidays.
7. My mortgage is all or partially on Interest only. Can I extend my mortgage term?
Yes you can, and changing your term won’t affect your monthly payments. However, the term can be changed to coincide with the maturity of your repayment plan. Speak to one of our Mortgage Advisers to discuss your options.
8. How do I change my repayment method?
If you're thinking about changing to a repayment or interest only mortgage, you should call us to discuss your situation.
If you want to change to interest only, we’ll ask you to show us how you plan to repay your mortgage in full.
Find out more about the different ways of repaying your mortgage
9. I’m struggling to keep up with my mortgage repayments, what can I do?
It’s important to let us know as soon as you can if you’re having trouble keeping up with your monthly payments. The fastest way is to contact us online
We’ll explain all the different ways we can help and can give you a range of payment options designed just for you.
We've put together some guides to help you manage your money and understand the support available to you.
You can still call us to find out how we can help. We're receiving a high number of calls at the moment so it may take longer than usual to answer your call.