The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

 

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Mortgage payment holidays

If the coronavirus has affected your income, you may wish to take a mortgage payment holiday. Find out if this could help you and apply online. 

Find out more

Call us

We are currently dealing with a much higher volume of calls than usual as a result of the coronavirus (COVID-19) outbreak. You may have to wait at least an hour to talk to us on the phone, so please only call if it’s essential.

Call us on 0800 783 3534 to speak to one of our mortgage experts. Lines are open Monday to Friday 9am - 8pm and Saturday 9am - 4pm. We're closed on Sundays and Bank Holidays.

We may monitor and record telephone calls to help us provide a higher level of service.

Come into branch

We continue to follow UK Government guidance to ensure the wellbeing of both our colleagues and customers. As a result we only provide essential services in branch, all other activity and interviews will cease.

For customers still wishing to request a branch appointment, one of our branch colleagues will look to contact you by phone to try and resolve your query online.

Book an appointment